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Embedded electricity networks
Embedded networks are private electricity networks that serve multiple premises, such as in apartment blocks, caravan parks and shopping centres.
The owner of the site with an embedded network runs the network infrastructure. In most cases, owners also buy energy from an energy retailer and on-sell it to the occupants of the site.
This page explains the rules governing the operation of these networks, including recent changes that allow customers to access electricity retailers directly if they choose to do so.
If you own, operate or control a private embedded network, you need the necessary permissions to supply and sell electricity to occupants.
Embedded network operators must obtain an exemption from the requirement to register as a network service provider with the Australian Energy Market Operator (AEMO).
- Find out how to obtain a network exemption.
If you also sell electricity within your network, you must apply to the Australian Energy Regulator (AER) for an exemption from the requirement to hold a retailer authorisation, unless in a deemed class. The AER exempt selling (retail) guideline details the types of exemptions available and the application procedures.
- Find out more about how to apply for a retail exemption.
Customer access to energy retailers
Users of your embedded network can choose to buy electricity from you or from an authorised retailer.
These new customer access rules came into effect on 1 December 2017. Owners or operators of embedded networks are now required to comply with the requirements explained below.
Appointing, or becoming, an embedded network manager (ENM)
Only some embedded network operators are required to appoint an embedded network manager (ENM) by 31 March 2018. Others are permitted to delay the appointment of an ENM until a resident or tenant enters into a contract with an energy retailer and the 10-day cooling off period has lapsed.
- Use the interactive tool on the AER website to work out your ENM requirements.
The role of the ENM is to help customers in your embedded network access energy offers from electricity retailers. They will, for example, allocate National Metering Identifiers to customers and help in the settlement of bills.
- Visit the Australian Energy Market Operator (AEMO) for information on the accreditation process and a list of accredited ENMs (view the document entitled: National electricity market accredited embedded network managers).
All meters installed after 1 January 2012 should be National Electricity Market (NEM) compliant.
Customers wanting to buy electricity from a retailer need an NEM-compliant meter.
If the meter is compliant, the retailer or the customer can either:
- purchase or lease the meter from you
- replace the meter with a meter of their choice.
If the meter isn't compliant, it will need to be replaced.
- You will have to pay for a replacement if the non-compliant meter was installed on or after 1 January 2012.
- The retailer or customer will have to pay if it was installed before 1 January 2012.
You are allowed to recover your network costs (i.e. cost charged to you by your retailer for supplying electricity from the grid to the site) from your occupants, even if they have chosen to purchase their energy from another supplier. The AER's Network service provider registration exemption guideline explains the requirements for network service charges.
Calculating electricity charges for customers
What you can charge customers for their electricity is regulated by various state laws.
The Manufactured Homes (Residential Parks) Act 2003 applies to owners/managers of residential parks who on-supply electricity to manufactured home owners.
- Read about managing manufactured homes in residential parks, or contact the Residential Services Unit of the Department of Housing and Public Works for more information.
The Residential Tenancies and Rooming Accommodation Act 2008 applies to general tenancies as well as tenancy agreements for caravans, caravan sites, houseboats and rented manufactured homes.
- Read about charging for utilities or contact the Residential Tenancies Authority Queensland for more information.
The Body Corporate and Community Management Regulation 2008 applies to body corporates who on-supply electricity to home owners.
- Read about body corporate and community management, or contact the Office of the Commissioner for Body Corporate and Community Management for more information.
Electricity asset ownership dividend
To provide continued electricity bill relief, we are using $200 million from the dividends of government-owned corporations to provide households with a $50 per year electricity rebate in 2018 and 2019 ($100 total).
Eligible households include customers of embedded networks who receive a standalone electricity bill. Customers who don't receive a standalone electricity bill (e.g. where electricity is included as part of the rent) are not eligible.
You must lodge a claim (using form 511) with your electricity retailer by mid-April 2019. Retailers will apply bulk credits to your electricity account (i.e. $50 x number of occupied residences) after you've lodged form 511.
You must provide the $50 rebate to residents on the next bill issued after 30 April 2019. If you do not pass the rebate on, you will be in breach of the retail exemption conditions granted by the Australian Energy Regulator.
- Learn more about reforms to embedded networks.
- Have your say on dispute resolution for residential embedded network customers.
- Find out about applying for a retail exemption and registration exemption.
- Read about the rights of electricity customers in embedded networks.
- Last reviewed: 27 Apr 2018
- Last updated: 8 Nov 2019