Step 4: Hire staff that provide quality service

Your staff are the public face of your business and are responsible for delivering quality service to your customers. Finding the right people for your business can be the difference between good and bad service, a good and bad experience, and, ultimately, the success or failure of your business.

Take the time to understand exactly who you need before you start the recruitment process. This will save you time and money in the long run.

Leadership within your staff is equally important. Good managers with the right management style, and who lead by example, will help set service quality standards for your entire workplace.

Find out about:

• hiring and recruiting staff
• training and developing staff
• managing staff and developing leadership skills.