Employing tourism staff

Having the right people working in your tourism business makes good business sense. Find out what resources are available to help you hire, develop and retain high-performing staff.

Read more about employing and managing staff including, finding the right staff, developing staff and your obligations as an employer.

Developing a skilled Australian tourism workforce

The Australian Trade and Investment Commission (Austrade) provides strategies and resources to support the workforce needs of the Australian tourism sector. Read about how to promote tourism careers, recruit local and overseas workers, address seasonal labour needs, and train and retain your staff.

Tourism and Hospitality Best Practice Guide

The Queensland Tourism Industry Council's Tourism and hospitality best practice guide provides information on how to recruit, train and create an engaged and motivated workforce.

Tourism staff management toolkit

Queensland Tourism Industry Council (QTIC) provides members-only resources to assist you with recruiting, managing and retaining staff in your local tourism operation. Resources include templates to assist employers with staff management (NOTE: QTIC members-only).

Employing Indigenous staff

By applying the recommendations of Queensland Tourism Industry Council's Indigenous Employment Retention strategy, you can protect your business against future skill shortages as well as add significant value and visitor appeal to your business. Mentoring provides a culturally-appropriate way to develop and retain Indigenous staff.

The Tourism Indigenous Employment Champions network supports tourism employers to hire and retain Indigenous employees. The volunteer 'champions' who make up the network, have all been chosen based on their success with and commitment to employing Indigenous staff.

Careers in tourism

Find information on the different types of careers available within the tourism industry and where best to access education and training, including:

  • Tourism and Hospitality Career Guide - developed by Queensland Tourism Industry Council, the guide profiles the range of occupations available in the tourism and hospitality sector. This information will be useful to teachers, career advisors, students, job seekers, employers and industry representatives.
  • Tourism career paths and courses - Discover your career website provides career information, training opportunities, job vacancies, apprenticeships and industry news for the tourism and hospitality sector. This website is aimed at high school students, mature aged, Indigenous workers, current workers and people from non-English speaking background.
  • Young Tourism Leaders program - developed to help the next generation of businesses and employees in the Queensland tourism sector. The program provides influential and inspiring role models, to encourage young people to pursue a career in tourism.

Employment assistance programs

The Back to Work Regional Employment Package provides financial support to businesses to hire long term unemployed or young unemployed jobseekers in South-East Queensland. If you’re an employer, you could be eligible for payment ranging from $10,000 to $20,000. If you're a job seeker, you can access training and re-skilling, and assistance with connecting to employment and training opportunities.

Workplace health and safety

As a business operating in Queensland, you need to know your work health and safety obligations to keep you, your staff and your customers safe. Learn how to keep your workplace safe and how to comply with work health and safety laws in Queensland.