COVID-19 alert: Read about changed restrictions for businesses in Greater Brisbane from 6pm, Monday 11 January.

Step 9: Review and revise service quality

Service quality is not something to achieve and then forget. You should regularly review and revise your business's service quality to make sure you maintain a high standard.

It's a good idea to repeat certain steps from this 10 step process on a regular basis. Make sure you are constantly working to improve service quality. Incorporate any improvements that result from your reviews into your business plan, workplace systems and standards and staff training programs.

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General enquiries: 13 QGOV (13 74 68)