Coronavirus (COVID-19) update: We are currently updating information following recent Queensland and Australian Government announcements. Find assistance and support for coronavirus affected businesses and industries.

Step 9: Review and revise service quality

Service quality is not something to achieve and then forget. You should regularly review and revise your business's service quality to make sure you maintain a high standard.

It's a good idea to repeat certain steps from this 10 step process on a regular basis. Make sure you are constantly working to improve service quality. Incorporate any improvements that result from your reviews into your business plan, workplace systems and standards and staff training programs.

Contact

Coronavirus (COVID-19) business support: 1300 654 687

General enquiries: 13 QGOV (13 74 68)