Step 8: Manage your online reputation
Social media and online review services such as TripAdvisor can greatly impact your online reputation and your bookings. An important part of your customer service is how you encourage, manage and respond to online reviews.
ReviewPro offers these top 10 strategies to climb the ranks of TripAdvisor:
- provide remarkable service
- be true to your brand
- be honest
- mobilise the team
- offer great value
- do it with passion every day
- empower your staff
- reduce negative reviews
- listen to your guests
- encourage guests to leave a review.
Find out more about managing online customer reviews.