Coronavirus (COVID-19) update: We are currently updating information following recent Queensland and Australian Government announcements. Find assistance and support for coronavirus affected businesses and industries.

Step 10: Service quality checklist

1. Vision

2. Strategy

3. Customers' needs

4. Suitable staff

5. Systems and standards

6. Measure and manage

7. Recognise and reward

9. Review and revise

Contact

Coronavirus (COVID-19) business support: 1300 654 687

General enquiries: 13 QGOV (13 74 68)