Easing of restrictions on liquor and gaming business closures due to coronavirus (COVID-19)

Register your business to use the Check In Qld app – developed to help Queensland Health with contact tracing in the event of a COVID-19 outbreak. Hospitality businesses must use the app to sign in patrons at their premises.

With the low number of coronavirus (COVID-19) cases in Queensland, we have eased restrictions on the closures of liquor and gaming businesses.

The Queensland roadmap to easing restrictions explains the current status of restrictions.

Read about how this affects hospitality and other industries and businesses.

Queenslanders need to follow the Chief Health Officer public health directions and keep up to date with requirements.

Previous COVID Safe industry plans and industry-specific checklists have been replaced with the COVID Safe checklist for restricted businesses.

The Check In Qld app

As of 1 May 2021, all hospitality businesses, including clubs, must use the Check In Qld app to record customer details.

To reduce the administrative burden on clubs, during the period that clubs are required to use the Check in Qld app, the normal requirements for keeping records about guests of members and visitors to clubs won't be enforced.

This will mean that clubs can rely on the mandatory Check In Qld app to record visits.

Note: This relaxation relates only to the record-keeping requirements. Your licensee obligation to comply with the authority of your licence continues, so you must still have processes in place to ensure liquor is not sold to ineligible visitors or guests at the club.

Face mask restrictions

Unless temporary restrictions involving face masks apply to specific government areas, everyone is encouraged to carry and wear a mask when physically distancing is not possible.

What to do if someone with COVID-19 visits your venue

If a Queensland business owner is informed that someone with COVID-19 visited their venue, they are prompted to close their doors to clean, disinfect and manage waste before reopening.

If you're unsure of what you need to do if this happens, read the recommendations for cleaning, disinfection and removal of waste from an environment where people with confirmed, probable or suspected COVID-19 infection may have been.

Changes for licensed venues

Licensed venues can continue to operate as long as they are meeting the current requirements.

Occupant density

Your licensed venue can have an occupant density of 1 person per 2 square metres or 100% of allocated seated and ticketed capacity.

Patrons can stand, including while eating or drinking.

Dance floor restrictions

Dancing is allowed indoors and outdoors, but with a density of no more than 1 person per 2 square metres in the dancing area and reasonable measures in place to distribute people across the dancing area.

Our compliance officers will continue inspecting venues and will take enforcement action (a $6,892 fine) against those operating in breach of these requirements.

These requirements are for the safety of your staff, patrons and Queensland communities.

Read more about the requirements for businesses in the Chief Health Officer's Public health and social measures linked to vaccination status direction.

Managing queuing at your venue

With limited capacity in licensed venues, not all patrons may be able to gain entry to your venue.

By law, licensees are required to maintain a safe environment in and around their venue and this includes managing queuing patrons.

At a minimum, we suggest you:

  • monitor queues and remind patrons of the importance of physical distancing
  • alert patrons to how long they may be waiting
  • discourage patrons from queuing if entry won't be granted in a reasonable time.

COVID Safe marshalls

We encourage venues to roster a staff member to act as a COVID Safe marshall or concierge who can ensure that patrons:

  • understand the requirement to provide their contact details electronically
  • are guided through the process of signing in, whether by QR Code, online forms, booking application, spreadsheet (i.e. Excel) or other system
  • if electronic sign-in is not possible, provide hand-written details that are legible and promptly transferred to an electronic system
  • complete sign-in with correct details and check confirmation of sign-in.

They can also assist in supporting the health and wellbeing of staff and customers through:

  • monitoring physical distancing in entry queues and other heavy traffic areas within the venue
  • ensuring any entry and electronic system (e.g. tablet or computer used for sign-in) is frequently and properly cleaned.

Mandatory ID scanning

As restrictions continue to ease, venues must consider their operational risk of dealing with undesirable patrons, including scanning IDs.

Regulated licensees who are authorised to sell alcohol after midnight on Friday, Saturday, Sunday and the day before a public holiday, or past 1am on Monday to Thursday nights must either:

  • use their ID scanner to scan IDs from 10pm
  • manually check patrons against a banning list from 10pm.

Remember, if you have a compliant re-entry pass system at your venue, you don't have to scan patron IDs more than once during the regulated hours of any single trading period.

You should also continue to screen patrons on entry to ensure they are not unduly intoxicated, disorderly or a non-exempt minor.

QikID customers are required to engage a new approved operator by 10 July 2020, until then they must use manual ban lists provided to them by the Queensland Police Service.

Learn about approved operators of ID scanning equipment in Queensland.

Hygiene requirements and physical distancing

If you are operating your ID scanner, you must ensure the appropriate hygiene measures are in place for both staff and patrons. This includes having adequate controls in place when handling ID documents (e.g. hand sanitiser at the scanning point).

If using a manual list, patrons should present their ID in a way where physical distancing is maintained (e.g. presenting it with an outstretched arm).

Read about collecting and storing customer information during COVID-19.

Compliance checks

Compliance officers will be checking that you are following the COVID Safe checklist for restricted businesses and if required ensure that:

  • you're following responsible service of alcohol (RSA) practices – this includes monitoring for unduly intoxicated and disorderly patrons, minors, safety and that all practices and promotions are responsible
  • crowd controllers are in place
  • your CCTV is operating
  • IDs are scanned or banning lists are checked
  • there is attention on contract tracing.

Also consider…


General enquiries 13 QGOV (13 74 68)

  • Licence and permit enquiries

1300 072 322

  • Gaming compliance enquiries


  • Liquor compliance enquiries


  • Media enquiries (07) 3738 8622