Submit an online noise complaint diary

Licensees must ensure the noise coming from their premises is reasonable and meets the noise limit condition of their liquor licence. This includes noise from:

• entertainment
• patrons
• some types of mechanical noise related to the operation of the premises.

The Office of Liquor and Gaming Regulation (OLGR) doesn't investigate every complaint it receives about problem noise. We assess a number of factors to decide whether to investigate the matter or if another response is more appropriate. Receiving detailed information from you will help with our assessment.

When to use this form

Use this form to notify OLGR about noise from a licensed venue that's an ongoing problem.

We need as much detail as possible, so we can focus our inspections. The longer you record the information, the greater chance we have of identifying any patterns or trends.

Before completing this form

Make sure you:

• have read the information about making a complaint about liquor and gaming venues
• understand what issues OLGR can investigate and the assessment process
• have prepared any supporting evidence (e.g. a noise complaint diary, other documents, audio, or video)
• have contacted the licensee or venue manager to try to resolve the matter with them directly.

Other ways to make a noise complaint

If you prefer, you can download and complete the noise diary, and then either:

• email it to liquorcompliance@justice.qld.gov.au
or

• post it to
  Investigations Branch Office of Liquor and Gaming Regulation
  Locked Bag 180
  CITY EAST  QLD  4002

Complaints about other issues

If your complaint is about something else that OLGR deals with, complete the general online complaints form.

Privacy statement

The Department of Justice and Attorney-General, Liquor, Gaming and Fair Trading (we/us) is collecting your personal information to make enquiries into or investigate your complaint. This may require us to disclose the substance of your complaint to the relevant venue. Your personal information won't be used or disclosed unless authorised or required under a law. We will manage your personal information in accordance with the Information Privacy Act 2009 and relevant Queensland Liquor and Gaming legislation.