Complaints about liquor and gaming venues

Submit an online complaint about a liquor and gaming venue

Use this form to submit an online complaint about a liquor and gaming venue in Queensland.

Before completing this form

Ensure you read about liquor and gaming venue complaints including the steps you can take to resolve the matter, and what issues are within the jurisdiction of the Office of Liquor and Gaming Regulation (OLGR).

We encourage you to contact the venue, person, business or organisation before completing this form. Most venues and businesses have internal processes in place to resolve issues brought to their attention, so you may be able to resolve the matter without needing to contact us.

The Queensland Government manages your privacy and personal information in line with the Information Privacy Act 2009.

All questions must be answered unless marked optional.

Your details

(optional)
(phone or mobile number with no spaces)
(required for noise complaints)
Have you previously lodged a complaint with OLGR about this matter?
Has this incident been reported to another agency or anyone else?

Complaint details

Topic of complaint Choose one or more.

If you have an objection to a venue-imposed ban, contact the venue directly to discuss the matter with the licensee or venue manager.
Date and time of event/visit
Have you contacted the venue, person, business or organisation about your complaint?

Most venues/businesses/organisations have internal processes to assist with resolving issues. We recommend contacting the venue/person/business or organisation before submitting this form.
What happened (who was involved, what are the issues you are concerned about)? Where did it happen (in which part of the venue, e.g. entrance, main bar, gaming lounge)? When did it happen? Why did the events or issues occur?
Do you have any evidence to provide, such as documents, photos, or videos?
Do you want OLGR to contact you about this complaint?
Preferred contact method
Completion checklist
  • Last reviewed: 17 Feb 2022
  • Last updated: 17 Feb 2022

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Contact

General enquiries 13 QGOV (13 74 68)

  • Licence and permit enquiries

1300 072 322
OLGRlicensing@justice.qld.gov.au

  • Gaming compliance enquiries

gamingcompliance@justice.qld.gov.au

  • Liquor compliance enquiries

liquorcompliance@justice.qld.gov.au

  • Media enquiries (07) 3738 8622

LGFTmedia@justice.qld.gov.au

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