Complaints about liquor and gaming venues

Submit an online complaint about a liquor and gaming venue

Use this form to submit an online complaint about a liquor and gaming venue in Queensland.

Before completing this form

Make sure you:

If your complaint is about ongoing noise, you can submit either an online noise complaint diary or download a noise complaint diary instead of completing this form.

The Queensland Government manages your privacy and personal information in line with the Information Privacy Act 2009.

All questions must be answered unless marked optional.

Complaint details

Complaint topic Choose 1 or more.

If you have an objection to a venue-imposed ban, contact the venue directly to discuss the matter with the licensee or venue manager.

If your complaint is about noise, you can submit either an online noise complaint diary or download a noise complaint diary instead of completing this form.
Date and time of event/visit
  • What happened—who was involved, what are the issues you are concerned about?
  • Where did it happen—in which part of the venue (e.g. entrance, main bar, gaming lounge etc.)?
  • When did it happen?
  • Why did the events or issues occur?
Have you contacted the venue, person, business or organisation about your complaint?

We encourage you to contact the licensee or venue manager before submitting this form. Most licensed premises have internal complaint resolution processes.
Do you have any evidence to provide, such as documents, photos, or videos?
Have you previously lodged a complaint with OLGR about this matter?
Has this incident been reported to another agency or anyone else?

Your details

(optional)
(phone or mobile number with no spaces)
(required for noise complaints)
Do you want OLGR to contact you about this complaint?
Preferred contact method
Acknowledgement
  • Last reviewed: 31 Aug 2022
  • Last updated: 31 Aug 2022

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Contact

General enquiries 13 QGOV (13 74 68)

  • Licence and permit enquiries

1300 072 322
OLGRlicensing@justice.qld.gov.au

  • Gaming compliance enquiries

gamingcompliance@justice.qld.gov.au

  • Liquor compliance enquiries

liquorcompliance@justice.qld.gov.au

  • Media enquiries (07) 3738 8622

LGFTmedia@justice.qld.gov.au

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