Apply for the Drought Relief from Electricity Charges Scheme (DRECS)

The Drought Relief from Electricity Charges Scheme (DRECS) provides relief from supply charges on electricity accounts that are used to pump water for farm or irrigation purposes.

Financial assistance is available to account holders who do not have access to, or have severely restricted access to, farm or irrigation water in drought-declared areas, or properties that have been individually drought-declared.

Details of the DRECS are set out in a Queensland Government gazette notice.

The DRECS application process is different for Ergon Energy customers and customers of other energy providers. Choose the application process below based on who your energy provider is.

Application process - Ergon Energy customers

Ergon Energy customers that are drought-declared can apply for a waiver of supply charges and/or a deferral of payment of electricity accounts relating to farm usage by contacting Ergon Energy on 13 10 46 or completing Ergon Energy's drought relief application form.

Application process - customers of other energy providers

All other drought-declared customers can apply for reimbursement of supply charges through the Department of Natural Resources, Mines and Energy, using the application process below.

Step 1: Check your eligibility

To be eligible for reimbursement under DRECS you must:

  • be a farmer of a property that has been individually drought-declared or is within a drought-declared area
  • be experiencing disruptions to pumping water for farming or irrigation (i.e. have no water or water availability is severely restricted within the billing period).

Step 2: Complete the application form

Complete the online application form:

Application form

Alternatively, contact us to request a hard copy of the application form by:

Note: Make sure to read and agree to the terms and conditions before you complete your application.

Step 3: Attach your supporting documents

Attach your supporting documents (including a copy your electricity bill and a statutory declaration if required).

Electricity bills

You can apply for reimbursement of supply charge components by lodging either:

  • singular bills: 1 application for each time a separate account is received and paid (e.g. monthly or quarterly bill)
  • multiple bills: claims relating to more than 1 bill at a time.

Statutory declaration

Eligible customers using tariffs other than Tariff 62, Tariff 65 and Tariff 66 must provide a statutory declaration stating that the connection is being used primarily for pumping water for farm or irrigation purposes.

Step 4: Submit your application

Submit your online application or send your completed application form to:

Email:
droughtrelief@dnrme.qld.gov.au

Post:
Drought Relief from Electricity Charges Scheme
Department of Natural Resources, Mines and Energy
PO Box 15456
CITY EAST  QLD  4002

Step 5: Receive your reimbursement

We will verify and process your application and reimburse fees via electronic funds transfer (EFT).

Notes about DRECS reimbursement

An eligible customer is entitled to the reimbursement of the following supply charge components of their electricity account (excluding minimum demand charges):

  • supply charges for tariffs used for pumping water
  • service fees, including metering charges
  • minimum payments.

Provided the drought declaration remains operative, the reimbursement applies to all eligible supply charge components applicable to any account used for pumping water for farm or irrigation purposes. The reimbursement continues to apply until the drought declaration is revoked.

Contact us

For enquiries about the scheme, email droughtrelief@dnrme.qld.gov.au or phone 13 43 87.