Personal safety incident reporting and support

Businesses are legally required to report 'notifiable' workplace incidents involving personal safety, which include:

  • death
  • serious bodily injury
  • work-caused illness
  • dangerous events
  • dangerous electrical events
  • serious electrical incidents
  • major accidents.

As a part of your safe work systems and staff training plan you should outline the support procedures you will implement in the event of an incident involving the personal safety of your staff.

Incident investigation and prevention

You must investigate workplace incidents even if they do not result in serious injury. To investigate the incident you have to establish the facts — who was involved, when it happened, and why. This information should be used to prevent further incidents.

You can appoint a trained safety advisor (TSA) — previously called a workplace health and safety officer — or an elected health and safety representative to carry out an internal investigation and make recommendations. The Safety fundamentals toolkit can help you develop a system to ensure the safety of your personnel. It includes advice on:

  • achieving commitment from managers
  • consulting with staff
  • safe work procedures
  • training and supervision
  • reporting incidents
  • workers' compensation and return-to-work programs.

Incident reporting to Workplace Health and Safety Queensland

Businesses are required by law to report serious injury or illnesses to Workplace Health and Safety Queensland (WHSQ). If the incident involves death, you must notify WHSQ immediately by phoning 1300 362 128. You also need to keep a record of all incidents reported to WHSQ for at least 5 years.

Support for victims

In the event of an armed hold-up or robbery, you should consider trauma counselling for staff involved. Staff should also be notified of their right to workers' compensation insurance. Find out more about specialist support services.

Workers' compensation insurance

All employers must have workers' compensation insurance. The Workers' Compensation and Rehabilitation and Other Legislation Amendment Act 2013 requires all Queensland employers to take out an accident insurance policy within 5 business days after employing people in Queensland.

If one of your staff experiences a work-related injury, workers' compensation insurance will cover their medical costs and lost wages.

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