Managing flexible working arrangements in your business

As a small business owner or manager, you have legal obligations to provide flexible working arrangements in your workplace. These can include part-time work, compressed hours, job sharing, telecommuting and other options.

With the right balance, flexible working arrangements can be mutually beneficial for your business and its employees.

Research shows that companies and teams who offer flexible work have lower employee turnover, and higher employee satisfaction and productivity.

To effectively manage flexible working arrangements in your business, it's important to:

  • allow all employees to apply
  • adopt a specific policy so decisions are clear and consistent for all employees
  • balance flexibility with operational demand (i.e. staff needs with business needs)
  • make sure employees are not exceeding per day work hours under their award and accruing more time than they are allowed to
  • make sure all employees have equal access to training, development and promotional opportunities
  • manage staff performance based on output rather than working patterns.

This guide explains how to assess, implement and manage flexible working arrangements in your business, and includes a process to handle employee requests for flexibility. It also outlines employer obligations under relevant legislation.