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Managing customer complaints - case study video
Coronavirus (COVID-19): Business information, advice and assistance
- Read the Office of Fair Trading's information, advice and assistance for business owners, operators and licensees about issues that may arise during the COVID-19 pandemic.
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Managing customer complaints can be a difficult process.
Jane Clout, manager of Kooringal Oysters, explains that educating customers and managing their expectations can prevent complaints.
Find out how customer complaints can present an opportunity to learn and improve aspects of your business, including risk management.