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Compliance for local government community housing providers

State-based community housing providers must comply with performance requirements under the Queensland State Regulatory System for Community Housing (QSRSCH) as a condition of their registration.

You must demonstrate compliance through periodic compliance returns—undertaking standard compliance assessments at least every 2 years.

This involves completing a standard compliance return in our online regulatory system CHRIS, with a comprehensive assessment that focuses on all performance requirements involving the highest risk in the sector and for each registered community housing provider.

Where required, we will conduct an on-site compliance visit.

We may conduct a compliance assessment if we identify:

  • serious operational or financial risk
  • failure to comply with legislative or government policy and guidelines
  • serious non-compliance
  • a pattern of non-compliance
  • serious complaints
  • potential harm to tenants (identified or reported).

A regulatory analyst will give you information about compliance scheduling.

They will also guide you in completing your compliance return using the available tools, resources and the CHRIS system.


Coronavirus (COVID-19) business support: 1300 654 687

General enquiries: 13 QGOV (13 74 68)