Compliance for local government community housing providers
State-based community housing providers must comply with performance requirements under the Queensland State Regulatory System for Community Housing (QSRSCH) as a condition of their registration.
You must demonstrate compliance through periodic compliance returns—undertaking standard compliance assessments at least every 2 years.
This involves completing a standard compliance return in our online regulatory system CHRIS, with a comprehensive assessment that focuses on all performance requirements involving the highest risk in the sector and for each registered community housing provider.
Where required, we will conduct an on-site compliance visit.
We may conduct a compliance assessment if we identify:
- serious operational or financial risk
- failure to comply with legislative or government policy and guidelines
- serious non-compliance
- a pattern of non-compliance
- serious complaints
- potential harm to tenants (identified or reported).
A regulatory analyst will give you information about compliance scheduling.
They will also guide you in completing your compliance return using the available tools, resources and the CHRIS system.