Small Business Friendly organisational benefits

Governments and enterprises that are customer-led enjoy greater community trust and confidence, lower avoidable contact and resource waste, enhanced public reputation, and higher employee satisfaction and engagement.

Challenges for small businesses

Small business owners face many challenges and must navigate a range of complexities. They struggle with economic impacts outside their control, increased competition, finding customers and dealing with government red tape.

A recent government survey1 revealed that these are 3 of the top 4 priority challenges for small businesses that revolve around local and state government functions:

  • Government communication: Small businesses reported being confused by multiple government websites and communication channels, and find it difficult to locate and understand what's available. They would like to have a single point of contact to get information and advice that applies to their individual business needs.
  • Awareness of support: Many businesses are unaware of government support available for small business and believe better promotion of programs and services is needed.
  • Access to support: Accessing government support programs and services is often complex and time consuming for small business. Small businesses asked for more support outside of standard business hours and from people with local knowledge of small business issues.

1Big Plans for Small Business Strategy (Department of Employment, Small Business and Training), 2021.

For local government, state government and large enterprise, there's a clear opportunity to change what you're doing today and put the small business customer at the heart of your operations and decisions to help set up them up for success.