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About the Office of the Queensland Small Business Commissioner

The Queensland Small Business Commissioner is a statutory office holder, temporarily established until 31 December 2020 under the COVID-19 Emergency Response Act 2020.

The Office of the Queensland Small Business Commissioner (OQSBC) provides information and advocacy support to small businesses, and informal resolution and mediation of COVID-19 affected small business leases.

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Who the OQSBC helps

  • Small business owners based in Queensland
  • Small business lease tenants and landlords based in Queensland.

What the OQSBC does

The key functions of the OQSBC include:

  • providing information and advisory services to small businesses in Queensland about matters relevant to them
  • assisting small businesses with informal resolution of COVID-19 small business leasing disputes. This includes providing initial information and advisory services, and pre-mediation services to connect tenants and landlords to try to identify solutions prior to progressing to mediation
  • administering a small business lease dispute mediation process (where information or pre-mediation support has not resolved the dispute), before progressing to the Queensland Civil and Administrative Tribunal (QCAT) or the courts for dispute resolution.

The Commissioner also advocates for Queensland small businesses at the state and national level, including:

  • contributing to the national small business agenda as member of the National Small Business Commissioners network
  • acting as an interface between the Queensland and Australian Governments on matters affecting Queensland small businesses
  • advocating on behalf of small businesses to the Queensland Government.

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