Monitor the recovery process using a checklist

Once a crisis has passed and it is safe to return to your premises, there are a number of steps that you need to take. As part of your recovery plan you should develop a checklist to use as you assess the extent of the damage after a crisis and monitor the recovery process.

Read through this recovery checklist and click 'Yes' or 'No' to answer the questions.

If you answer 'No' to any question, you can then create a list of actions and use this to ensure your business can recover quickly from an incident or crisis.

You can customise this checklist to include information specific to your business by typing into the 'Other' section.

Details of the crisis

Have you recorded:

Details of any injured people, including staff, customers and other members of the public?
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Damage to buildings, equipment, company vehicles and stock?
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Impact on your business functions?
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Predicted damage to your business's reputation?
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Keep your staff up to date

Have you:

Conducted a critical incident debrief within 48 hours (preferably within 24 hours) following a crisis?
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Held a meeting for debriefing staff? (The crisis debriefing will help your staff understand some of the reactions they may have and encourage them to seek support from each other. It's important to consider how your staff may feel after a crisis and to give them time and space to discuss any thoughts and feelings they have. Remember to monitor their progress in the months following a crisis.)
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Kept staff informed throughout the recovery process?
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Advised staff about colleagues who may be injured?
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Kept staff informed about what is expected of them?
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Advised staff whether they should turn up for work the next day?
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Reassured staff about job security?
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Contact your insurer

Have you:

Contacted your insurance company to make a claim (before you begin cleaning up and removing goods)?
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Recorded or photographed damage to your premises, fixtures, vehicles, stock, customer records and equipment?
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Seek support

Have you investigated:

The possibility of applying for government support programs to help the recovery of your business after a crisis?
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What support might be available from banks and other businesses? (This is often available after a natural disaster.)
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What grants and support services and disaster assistance may be available?
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Tax assistance

Have you:

If appropriate, contacted the Australian Taxation Office (ATO) to find out about assistance available for individuals and businesses who have been affected by natural disasters?
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Investigated whether the ATO can fast-track your refund?
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Asked the ATO for extra time to pay debts?
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Requested more time to meet activity statement, income tax and other lodgement obligations?
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Emotional and crisis support

Have you:

If appropriate, contacted Lifeline on 13 11 14 for confidential emotional and crisis support?
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If appropriate, contacted beyondblue for depression and anxiety support?
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Review your recovery processes

Have you:

Recorded what you have learned from this crisis?
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Reviewed and updated your recovery plan?
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Reviewed and updated your overall business continuity plan?
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Thought about what went well and what did not?
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Considered what key lessons were learned?
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Implemented changes needed to improve business processes?
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Other

Have you:

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Also consider...