Adapt and change your business

Learn how to pivot, adapt or transform your business when you need to respond to change.

Use our step-by-step process to discover if you should:

  • improve your business operations
  • develop new products and services
  • adopt a new business model
  • target new customers.

Change process overview

Step 1 – Prepare your business for change

Read what to do before you start adapting your business operations. Prepare yourself, your team and your business, and complete the business model canvas.

Step 2 – Understand how to change

Understand what change means for your business. Identify trends and shifts to guide your decisions. Review external trends with the context map canvas.

Step 3 – Manage change

Find out how to make the most from trends and opportunities around your business while addressing weaknesses or threats. Identify these using the SWOT canvas.

Step 4 – Make change happen

Start putting your change plans for your business into action. Create a change readiness plan and find support and resources to implement your changes.

Step-by-step change planning process

Create a plan to manage change and save your business time and effort, improve outcomes and reduce risk.

Use our activities and resources to help shift or grow your business in good times, or when things get tough.

  • One. Adapt and change your business.

    As a business owner, you probably know that change is inevitable and happens constantly.

    Change could mean new competition for your products or services or changes to your customers' tastes and needs.

    Change is happening all around us. How you respond to change can be a key factor for how successful your business will be.

    It's fair to say that with natural disasters, a global pandemic and a digital revolution, we've all had to face up to the challenges that change can bring.

    But what if there was a way to work through change that reduces anxiety, brings more certainty, maximises the impact of your time and effort, and improves your business outcomes?

    Welcome to our resource hub to help your business change and adapt. Whether you are looking to improve your current business or invent a new one, this resource is designed to provide tools and information to help you plan, manage and respond to change in the most effective way, even if that change is unexpected.

    Why do we need to change? As the old adage goes, if it ain't broke, don't fix it, right? Unfortunately, by the time you realise your business is out of step with customers, competitors or market needs, it might be too late to fix it.

    That's why it's critical to prepare for, understand and know how to manage change.

    So what is change? Change is a general shift of something from one state to another state.

    In business, this often means a shift in external factors like an economic downturn, increased competition or shifts in customer demand, or internal factors such as production processes, your location, what you sell or staffing levels.

    Any of these factors can affect how you conduct business. You can't change external factors that come your way, but the internal factors are where you can have significant control.

    Managing change means adapting or pivoting your business's internal elements that make up your business model.

    Understanding your business model and tweaking it to accommodate change as you see or expect is the key to running a successful business in today's world.

    You'll need to have a pro-change attitude and a clear understanding of your values and your personal and business goals.

    To support you along the way, we've put together this series of videos and resources to help you prepare for change, understand change, manage change and make change happen.

    Along the way, we'll explore your business's strengths, weaknesses, opportunities and threats to help you adjust your business model for success.

    Work through the change program at your own pace and take the time to download and use the tools given to you along the way.

    This will help you master change and potentially even find a way to shift your business into a higher gear.