Make it easier to access government services

Government services should be easy to access and meet needs of small and family business to enable them to find what they need and get back to business.

The small business first approach will focus on streamlining and improving access to government services to support businesses in every stage of their journey.

We will:

  • Deliver a new dedicated $10 million Small Business Concierge service to support small and family business owners to navigate pathways to support. Staff located in regions across Queensland will provide referrals to services and answer questions related to government support and services.
  • Deliver the $16 million Regional Business Gateways program.
  • Establish a Small Business Reference Group to connect the Minister to the perspectives of small and family business owners to inform practical responses to issues.
  • Introduce a Small Business Survey to measure the confidence of small and family businesses in Queensland and identify pain points to best tailor government support and programs.
  • Deliver Small Business Month in May each year to provide a program of events and activities with grants, workshops, clinics and more to connect small businesses to information and networks and celebrate success.
  • Improve the quality and usefulness of information available through targeted and structured communication that meets the unique needs of small and family businesses.
  • Continue to improve the information on the range of services and programs that are available to support small and family business on Business Queensland.

Case study: Business Concierge

Small business first in action for Queensland's tourism small business sector

Business Concierge is a personalised service to help connect small and family business owners with the right government support needed to help them start, grow and thrive.

Small and family businesses can connect to the service through local Business Concierge team members situated in 7 regions across Queensland including Far North Queensland, North Queensland, Central Queensland, Sunshine Coast, Brisbane, Gold Coast and South-West Queensland. More information is available through Business Concierge.

Recently the Paperbark Arts and Cultural Tours, a business based in Yarrabah, connected with our Business Concierge team member in Cairns wanting to know what support was available to further develop their business. As a result of this initial contact, the business owners have been referred to a range of supports including accessing a free mentoring program for First Nations tourism businesses.