About personalised transport services
The personalised transport industry, including taxis, limousines and ride-booking services (known as booked hire services), plays an essential role in the wider passenger transport system by providing personalised, door-to-door services.
The Queensland Government introduced a legislative framework in 2017 and continues to monitor, review and evaluate this framework.
Taxi, limousine and ride-booking businesses must comply with the personalised transport legislation, industry standards, guidelines and requirements that have been developed in Queensland.
Personalised transport industry regulations
The Queensland Government's personalised transport legislative framework supports:
- strong safety standards
- clear industry obligations
- choice and flexibility for passengers
- industry innovation and improved customer service.
Industry requirements
Key elements of the framework include:
- booked hire service licence
- booking entity authorisation
- data keeping and reporting requirements
- driver training
- safety duty obligations for road-based public passenger services
- vehicle requirements including compulsory third party (CTP) insurance
- signage requirements for ride-booking vehicles
- new vehicle security cameras requirements.
Learn more about the requirements for limousine, taxi and ride-booking services.
Register for updates
You can register for updates about:
- the legislation and what it means for you
- changes to industry requirements
- progress of the monitoring, review and evaluation of reforms.