Resources for specialist homelessness services
These guidelines and other resources provide support for specialist homelessness services funded by the Queensland Government.
Homelessness program guidelines, specifications and requirements
- Homelessness Program guidelines, specifications and requirements (2021) (PDF, 717KB) – the purpose, scope, expectations and requirements of funding provided under the Homelessness Program
- Immediate Housing Response guidelines, specifications and requirements (PDF, 356KB) – the purpose, scope, expectations and requirements of funding provided under the Immediate Housing Response (IHR) program
- Enhanced Outreach guidelines, specifications and requirements (PDF, 369KB) – the purpose, scope, principles and operational procedures for the use of Enhanced Outreach funds
- Service Integration Initiative guidelines, specifications and requirements (PDF, 1MB) – the purpose, scope, expectations and requirements of funding provided under the Service Integration Initiative
Conditions of funding
- Government terms and conditions (PDF, 552KB) – additional conditions of funding that apply to homelessness funded services
These documents are referenced in additional conditions for homelessness funded services:
- Practice standards for working with women and children affected by domestic and family violence (2002)
- Human Services Quality Framework
- Specialist homelessness services reports and statistics from the Australian Institute of Health and Welfare
- Supporting young people under 16 years of age: guidelines for good practice for specialist homelessness service providers (PDF, 171KB) (RTF, 288KB)
- Guidelines for the use of brokerage funds in specialist homelessness services (PDF, 204KB)
- Queensland Homelessness Information Platform (QHIP) Policy (PDF, 183KB)
Other resources
- Tips for browsing safely online – using the internet (browser history and private browsing), accounts and passwords, using other devices
- Online safety planning – safety planning including mobile phones and other devices (iPad/tablet), laptops/computers, wearables, email, online accounts and using social media
Homeless Hotline posters and wallet cards
Email hhs-programs-homelessness@housing.qld.gov.au to order posters and wallet cards promoting the Homeless Hotline.