Queensland Homelessness Information Platform (QHIP)

The Queensland Homelessness Information Platform (QHIP) is the homelessness assessment and vacancy management system for funded homelessness and domestic and family violence services in Queensland Government.

Services can use QHIP to access client information and manage referrals for:

  • homeless people
  • people at risk of homelessness
  • women and children experiencing domestic and family violence.

QHIP helps service providers:

  • provide improved services and pathways for clients
  • reduce the number of referrals
  • use clear, transparent and consistent processes for prioritising clients
  • use a consistent approach to initial assessment across the service system
  • provide efficient yet secure processes to share client assessment information.


Vacancy Capacity Management System (VCMS)

You can use the VCMS tool to list and search for vacancies and non-accommodation support agencies within the sector.

Each service listing includes:

  • service details
  • referral information
  • vacancy and capacity information.

Funded services in the homelessness sector can:

  • maintain vacancy information in real time
  • search for available vacancies
  • search for agencies.

You can see vacancy and capacity information for Queensland, sorted by target groups, regional locations, service type and availability.

Common Homelessness Assessment and Referral Tool (CHART)

CHART is a tool for assessing, prioritising and referring people to specialist homelessness service (SHS) providers in Queensland.

It was developed for Queensland homelessness and domestic violence services and should be used with the VCMS.

Registered users can:

  • create homelessness or domestic violence assessments
  • consistently prioritise clients based on their needs and risks
  • refer clients to appropriate vacancies
  • accept clients into services or decline referrals
  • record time spent assessing and referring clients
  • run reports on assessment and referral activity.

Access to QHIP

To access and use QHIP, you must be a SHS, homelessness hub or domestic and family violence service funded by the Department of Housing and Public Works or Department of Child Safety, Youth and Women.

Eligible services can contact the system administrator (see below) to request access to QHIP.

Get support

Service desk

The QHIP service desk provides support with:

  • difficulties logging on to the system
  • unlocking existing accounts
  • resetting passwords.

Phone: (07) 3514 3514 (Monday to Friday, 8.30am to 5.00pm)

System administrator

The system administrator provides support to registered users in how to use and apply QHIP.

They can also help with:

  • system access
  • amendments to client assessment records.

Email HSHIMP@hpw.qld.gov.au for access or support.


General enquiries 13 QGOV (13 74 68)