Coronavirus (COVID-19) update: We are currently updating information following recent Queensland and Australian Government announcements. Find assistance and support for coronavirus affected businesses and industries.

Applying for national registration for community housing

You need to submit your application using our web-based application—the Community Housing Regulatory and Information System (CHRIS).

We only accept applications for registration through the CHRIS system.

Before you're able to access CHRIS, we need to determine whether your organisation is likely to be eligible to apply.

To begin discussions about registration, email these details to QLDHousingRegistrar@hpw.qld.gov.au:

  • registered entity's name
  • Australian Business Number (ABN)
  • email address and phone number of main contact (the person who will receive all correspondence about registration and access to CHRIS).

An officer will contact you to explain the next steps in the application process.

Registration process

Registration is a 2-step process that assesses your organisation's eligibility and capacity to comply with the National Regulatory Code.

Initial registration can take 4–5 months to complete.

You need to submit a large volume of business and operational information, including business plans, policies and procedures, and financial statements.

Note: You should seriously consider whether registration is appropriate for your organisation, as it is intensive and rigorous. You'll need to commit a lot of time and resources to demonstrate your capacity to comply with the National Regulatory Code.

Getting help with registration

An independent Regulatory Services analyst is assigned to each provider during the registration process.

For questions about your application, contact your analyst or email QLDHousingRegistrar@hpw.qld.gov.au.

Ongoing compliance

If we approve your registration, you must do regular compliance assessments as a condition of being registered:

  • Tier 1 and 2 providers – once a year
  • Tier 3 providers – every 2 years.

Read more about conditions of national registration.

Contact

Coronavirus (COVID-19) business support: 1300 654 687

General enquiries: 13 QGOV (13 74 68)