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Think ahead - video transcript

In this Behind the bar RSA interactive training video – Think ahead, we look at the possible negative outcomes of supplying alcoholic drinks, and/or allowing alcohol to be consumed by, someone who is clearly intoxicated, but whose behaviour is quiet, happy and not perceived to be causing trouble. But her safety is at risk.

The bartender walks through the back entrance of the venue, we see what he sees as he walks through to the kitchen and puts down his bag. We see a compliance sign that reads: 'It is illegal for us to supply liquor to you if you are: unduly intoxicated, disorderly, under 18'. We enter the bar where the bartender greets a co-worker and customers are waiting to be served. Music plays and people are dancing and talking in the background. A few people are served drinks then our main character, a young female, approaches the bar.

[Patron]

Hey, can I please grab a rosé?

[Bartender]

Yeah sure.

One rosé coming up!

[Patron]

Thank you!

[Bartender]

Hey, gents.

Here you go.

[Patron]

Hey, can I just grab another rosé? Thanks.

[Bartender]

Here it is.

[Patron]

Awesome. Thank you!

[3 new patrons approach the bar and order a round of shots]

[Other patron]

Three shots of tequila, please!

Tequila!

[Laughs, cheers]

Thank you!

[Bartender]

Yep. See ya!

[Original patron]

Another rosé, thanks.

[Bartender's inner voice]

She's back again! So soon!

[The patron is happy but her eyes look a little glazed. The bartender pours her drink and looks at a compliance sign that reads: 'It is illegal for us to supply liquor to you if you are: unduly intoxicated, disorderly, under 18'.]

[Bartender]

How about I get you a water to go with that, too?

[The patron looks confused and bemused. She sips the glass of water once, puts it back on the bar and then walks away with the rosé.]

[Questions appear on the screen: Did you see the signs? What are your responsibilities? What could you have done differently? The video rewinds quickly back through the scene just played. We see the same patron approaching the bar with her empty glass. She is showing signs of intoxication.]

[The word 'observe' appears on-screen.]

[Bartender's inner voice]

She's back again already. I've served her a couple of drinks over the last hour and it’s starting to show.

[The word 'engage' appears on-screen.]

She is not making trouble, I guess, but she has definitely had a few.

[Bartender]

Hey, how's your night going?

[Patron]

Yeah, it's going good, I'm having the best night. Everyone here is so nice!

[The patron's eyelids are heavy and she struggles to keep them open. Her speech is slurred and her coordination is a little off.]

[Bartender]

Are you here with friends?

[Patron]

No. They bailed on me ... but everyone here is just so nice! Anyway ... as long as I've got my wine, I don't care!

[The word 'assess' appears on-screen.]

[Bartender's inner voice]

I don't want to ruin her night, and she looks like she's having a good time, but I really don't want to be responsible for what could happen next.

[3 scenarios show what could happen due to intoxication. Scenario 1: The patron runs to the bathroom and vomits. Scenario 2: She is passed out on a chair in a dark corner of the club when a person sits beside her and sexually assaults her. Scenario 3: She stumbles out of the bar and into oncoming traffic when we hear a car horn, skidding tyres and crashing.]

[Patron]

No!

[Bartender's inner voice]

I know the boss wants the place to be fun and for me to keep the drinks flowing, but I've got a responsibility to look out for every person I serve. I can't control what happens to her, but I can at least try to keep her in control of her night.

[The words 'Have a plan' appear on-screen.]

[Bartender]

Hey, listen, I want you to keep having a good time, but I don't think another wine is what you need right now.

[Patron]

Really? But I'm having such a good night.

[Bartender]

I'd hate to see you overdo it. How about you stay at the bar and finish this water? Then we can go from there. Trust me. This way, we'll both feel better in the morning.

[The words 'provide a solution' and 'Think before you serve the drink' appear on-screen.]

Watch the Behind the bar RSA interactive training video – Think ahead.

Contact

General enquiries 13 QGOV (13 74 68)

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1300 072 322
OLGRlicensing@justice.qld.gov.au

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gamingcompliance@justice.qld.gov.au

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liquorcompliance@justice.qld.gov.au

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