Running a business

  • Making and managing money

    Topics: debtors, cash flow, reports, break-even point, performance, profits, tax, valuing

  • Sales

    Topics: the basics, sales plan, sales skills, sales process, sales targets

  • Marketing and promotion

    Topics: the basics, direct, online, marketing plan, strategy, trade shows, pricing, advertising, branding, PR, competition

  • Customer service

    Topics: after-sales, business quote, customer complaints, improving service, collecting and storing customer information

  • Retail design

    Topics: retail design and shopfitting, creating effective retail displays

  • Technology

    Topics: cloud computing for business, broadband and your business

  • Tendering

    Topics: tendering for work, tendering to government, winning work on major projects

  • Risk management

    Topics: identifying risk, PPRR, business continuity, surviving economic downturn, WH&S, avoiding business scams, IT risk management

  • Disaster resilience and recovery

    Topics: Queensland natural disaster assistance, rebuilding, preparing, pandemic risk management, rural disaster recovery

  • Environmental considerations

    Topics: environment and your business, carbon price, water, waste, energy saving ideas, energy supply

  • Managing business relationships thumbnail.

    Managing business relationships

    Topics: mentoring, negotiating, resolving disputes, networking, communicating effectively