Customer service
Learn about the skills and procedures for providing great customer service in your business.
Topics
Improving customer service
The principles of good customer service, measuring your customer service and creating a customer-service program.
During and after-sales service
Tips, techniques and examples to help you build long-term customer relationships through great service during and after a sale.
Online communication and customer reviews
Understand how to manage your online communications effectively, using best practice and customer reviews to improve your brand.
Managing customer complaints
Examples, advice and a template to help you handle customer complaints in a positive way.
Collecting and storing customer information
Collecting and storing customer information is essential to managing the sales and customer service aspects of your business. Find out how to do so legally.
Guarantees, warranties and refunds
Learn how your business can provide fair and legal guarantees, warranties and refunds to your customers.
The Competition and Consumer Act
Learn what the Competition and Consumer Act 2010 (replaces the Trade Practices Act 1974) means for businesses and consumers in Queensland.
Trading hours
Key information about business hours of operation in Queensland.