Ordering tick fever vaccine
You can order vaccine by phone or fax from the Tick Fever Centre or through your local veterinarian or rural agency. Please do not send orders by email.
Check shipping and delivery times below to make sure you place your order before the relevant dispatch cut-off.
Chilled vaccine prices
Chilled vaccine costs $4.95&nbps;per dose and is available in packs of 10, 20, 25, 50 and 100.
The following fees also apply:
- Processing fee - $32.75 for orders less than 100 doses.
- Freight - $22.50 (up to 450 doses or 6 packs); $27.50 (455 to 850 doses or 10 packs - combinations of these prices for orders over 850 doses).
Frozen vaccine prices
You can request a quote for the frozen vaccine. This includes the cost for freight, documentation and storage tank requirements.
Chilled vaccine is only produced on Tuesdays and Thursdays. Orders are not accepted on the day of dispatch but must be in by 4pm the day prior to production/dispatch:
- Order before 4pm on Monday for vaccine to be dispatched on Tuesday.
- Order before 4pm on Wednesday for vaccine to be dispatched on Thursday.
Frozen vaccine is dispatched on Fridays, so orders must be received by 4pm on Wednesday.
Ordering by phone
Phone the Tick Fever Centre on (07) 3898 9655 or our Customer Service Centre on 13 25 23.
- Existing clients - make sure you have your customer code ready. We will place and confirm your order.
- New clients - to set up a new account, you must provide your ABN or driver licence details.
Ordering by fax
Fax the chilled vaccine order form (PDF, 163KB) to the Tick Fever Centre on (07) 3898 9685. Complete all details to ensure quick delivery.
We will confirm fax orders by a return fax. Please check that your order has been placed correctly.
Nominate a drop-off point in a town near you.
Note: Couriers will not drop to the post office or deliver orders to properties outside the town limits.
Interstate approvals required
If you are a New South Wales or Victorian producer wishing to use tick fever vaccine, you must first obtain approval from your local Department of Primary Industries (DPI) office. Producers from other states do not require approval.
- New South Wales orders - submit the application and authority to use tick fever vaccine in NSW (PDF, 97KB) for approval before ordering your tick fever vaccine.
- Victorian orders - submit the application and authority to purchase and administer tick fever vaccine in Victoria for approval before placing an order.
Note: We do not consider written authority to use the vaccine in these states to be an order. Vaccine will not be sent until you have placed a phone or fax order, arranged a suitable delivery time and sent us a copy of the signed authority to send vaccine into your state.
We can send frozen vaccine overseas, on request. Phone the Tick Fever Centre on +61 7 3898 9655 or email firstname.lastname@example.org.
For export orders, we require payment before sending vaccines. Note: You may need an import permit, which you must arrange before we can finalise your order.
Allow at least 2 weeks after payment for us to process your order, complete export certification, and send the vaccine. We will keep you informed of progress and when your order will be sent.
Shipping and delivery
Delivery in Australia
We organise delivery of all vaccine by courier to your nominated town.
Chilled vaccine is packed in a polystyrene esky with frozen chiller packs to keep the vaccine cool. Delivery to most destinations is generally by the end of the next day. Chilled vaccine is only dispatched on Tuesdays and Thursdays.
Frozen vaccine is delivered in liquid nitrogen tanks by road transport. Liquid nitrogen is classified as a dangerous good, which places restrictions on transport options. Frozen vaccine is dispatched on Fridays. You can either supply your own liquid nitrogen tanks or use the Tick Fever Centre's transit tanks. The Centre's tanks must be returned within 2 weeks or a fee will be charged.
Dispatch of international orders of frozen vaccine is arranged with the purchaser and a freight company.
You will be mailed an invoice 2-3 days after your vaccine is dispatched.
Payment is due within 30 days of the invoice date. Your invoice will include payment instructions. We accept cheque, money order, cash, direct deposit or credit card. We do not accept online credit card payments.
Note: Payment must be received for international frozen vaccine orders before we can dispatch them.