Ordering tick fever vaccine
You can order vaccine directly from the Tick Fever Centre by phone, or using the online order form (see below) or through your local veterinarian or rural agency. Do not send orders by email.
Check shipping and delivery times below to make sure you place your order before the relevant dispatch cut-off.
On 1 July 2023 most of our fees and charges increased by 3.4% in line with the government's indexation policy.
Chilled vaccine costs $5.95 (incl. GST) per dose and is available in packs of 10, 20, 25, 50 and 100.
The following fees also apply:
- processing fee—$39.39 (incl. GST) for orders less than 100 doses
- freight—charged at time of invoicing and based on courier service charges.
Chilled vaccine is only produced on Tuesdays and Thursdays. Orders are not accepted on the day of dispatch but must be in by 4pm the day prior to production/dispatch:
- order before 4pm on Monday for vaccine to be dispatched on Tuesday
- order before 4pm on Wednesday for vaccine to be dispatched on Thursday.
Ordering by phone
Phone the Tick Fever Centre on (07) 3270 9600 or our Customer Service Centre on 13 25 23.
- Existing clients – make sure you have your customer code ready. We will place and confirm your order.
- New clients – to set up a new account, you must provide your ABN or driver licence details.
The use of online ordering has been temporarily suspended, contact the centre by phone (07) 3270 9600.
Do not send orders by email. Use the online ordering form. You have to be an existing client and know your customer code. Nominate a drop-off point in a town near you.
Note: Couriers will not drop to the post office or deliver orders to properties outside the town limits.
We'll confirm your order by email, by close of business (4pm Queensland time). Without confirmation your order has not been placed. Check that your order has been placed correctly.
If you haven't ordered from us before, or are not sure where to have the vaccine delivered to, phone the Tick Fever Centre (07) 3270 9600 or our Customer Service Centre on 13 25 23, and place your order over the phone.
Shipping and delivery
Delivery in Australia
We organise delivery of all vaccine by courier of our choice to your nominated town.
Chilled vaccine is packed in a polystyrene esky with frozen chiller packs to keep the vaccine cool. Delivery to most destinations is generally by the end of the next day. Chilled vaccine is only dispatched on Tuesdays and Thursdays.
You will be emailed or mailed an invoice 2–3 days after your vaccine is dispatched.
Where an email is provided on the account, this will be the default method. If you don’t want to receive your invoice via email you will need to notify the centre.
Payment is due within 30 days of the invoice date. Your invoice will include payment instructions. We accept cheque, money order, direct deposit or credit card. We do not accept online credit card payments.