Coronavirus (COVID-19) support for commercial landlords

If you own a commercial property and your tenant is a small to medium sized business affected by coronavirus (COVID-19), support is available to help you manage your leasing arrangements with them.

Government and banking support provided for landlords is conditional upon you passing on the benefits to your tenants, through rent reductions or relaxing of tenants' obligations.

You will need to negotiate with your tenant to make the necessary changes to your leasing arrangements.

Negotiating with your tenant

In 2020, the Queensland Government introduced regulations under the COVID-19 Emergency Response Act 2020, in response to the mandatory code of conduct for commercial leasing (PDF, 235KB) released by the Australian Government.

The regulations guide landlords and tenants affected by COVID-19 in their negotiations for temporary changes to leasing arrangements during the response period (from 29 March to 30 September 2020) and the extension period (from 1 October to 31 December 2020). Find out more about the code and how you can negotiate with a tenant requiring commercial rent relief during COVID-19.

Negotiations about rent relief from 1 January 2021 are voluntary and both parties are encouraged to cooperate to find a solution that works for them.

Negotiating is a skill that can be learned. Learn more about negotiating successfully.

If you have attempted to negotiate but the parties cannot agree on how to move forward, you can find out more about resolving business disputes.

Banking relief for landlords

If you are having trouble getting on top of your loan repayments, contact your bank to discuss options.

Find advice on financial support from the Australian Banking Association.

Dispute management

Always try and resolve disputes by having a discussion with your tenant first. In general, there are 5 steps to dispute resolution. The first 3 steps involve attempting to resolve the dispute yourself. The final 2 steps involve liaising with third-party mediation services, courts and tribunals.

If you are unable to reach an agreement with your tenant about the concessions you will provide, you or your tenant may be eligible to refer the matter to the Queensland Small Business Commissioner for mediation.

Learn more about your options for commercial lease disputes.

Also consider…

  • Contact the National Debt Helpline for free independent advice, resources and information on how to manage your debts or negotiate with creditors.
  • Find information on business recovery to help you reopen and grow your business as coronavirus (COVID-19) business restrictions ease.