Legal obligations when selling

Coronavirus (COVID-19): Business information, advice and assistance

Your business's future depends on its sales performance. But good sales performance means more than just knowing how to meet your sales targets. You also need to understand your legal obligations as a seller.

Take time to research your business's legal selling obligations. To protect your business, you need to know about your customers' rights and your legal obligations.

Australian Consumer Law

Every Australian state and territory has a fair trading regulator that administers and enforces Australian Consumer Law (ACL).

In Queensland, the Office of Fair Trading (OFT) helps businesses to understand their obligations under ACL and other industry-specific legislation.

Use the small business self-assessment checklist to help you understand and meet your obligations under the ACL.

OFT provides useful information on your legal obligations when selling goods and services, including:

  • door-to-door sales
  • telemarketing
  • lay-bys
  • pricing
  • online sales
  • unsolicited supply of goods or services
  • proof of transaction and itemised bills
  • handling of uncollected goods.

Do not call list

Depending on how you source your contacts and customers, you may need to check that they are not listed on the Do Not Call Register. Create an account to check your phone/fax contact lists.

Also consider...