Why be Small Business Friendly

Small businesses are the lifeblood of our communities. They define our identity as a place, as a region, and as a destination. Small businesses create local jobs and provide essential goods and services, both to the community and to large organisations. They make up the backbone of the supply chains of larger projects and drive regional development.

In Queensland, small businesses are defined as having less than 20 employees. A small business can take many forms and one size does not fit all, and the services and support we provide to them must reflect that.

They may be small in size, but they make a big impact, and their value cannot be ignored. Small businesses are significant job creators, employers, and contributors to our economy, so it makes sense that we help them to succeed.

In Queensland:

  • there are more than 452,000 small businesses (i.e. over 97% of all Queensland businesses)1
  • small businesses employ more than 914,000 people – around 42% of the private sector workforce2
  • small businesses contributed around $120 billion to the Queensland economy.3

Role in small business success

Local governments, Queensland Government agencies and large enterprise all play a part in either enabling or restricting the growth and prosperity of small businesses throughout Queensland.

Now, due to unprecedented natural disasters and the economic effects of the COVID-19 global pandemic, it's important that we support small businesses within our local communities.

To achieve real and lasting impact, we need to understand the small business customer and what they need to thrive in these uncertain times. Hard economic times are placing a greater strain on government and community resources. With a larger volume of requests, increased pressure for support and small businesses under stress, now is the time to get involved.

The key to economic recovery lies in our small businesses. Changing the way we do things to align with these customers and what they need, will make government and enterprise more efficient and effective. This is known as a 'customer-led organisation'.


  • ABS 8165 Counts of Australian Business, including entries and exits as of 30 June 2020, Australian Bureau of Statistics, Canberra.1
  • ABS 8155 (Unpublished data) Queensland Treasury.2
  • Derived from ABS 8155 (2018–19) Australian Industry, 2018–19 and ABS 5220 (2018–19) Australian National Accounts: State Accounts, 2018–19 Australian Bureau of Statistics, Canberra.3