The Small Business Friendly program

The Small Business Friendly (SBF) program aim is to reduce barriers between large organisations and small businesses and to enhance the operating environment for small business by:

  • engaging the whole organisation, not just the customer service team or a specific function
  • creating a journey of continuous learning and improvement, not a tick-box or a compliance exercise
  • presenting a tool, not a penalty, to make better organisational decisions for the short, medium and long-term
  • freeing up resources to deliver more value to your community and stakeholders
  • connecting you with other like-minded organisations to share knowledge and ultimately improve the efficiency and effectiveness of all member organisations.

This guide describes the benefits of being small business friendly for participating local councils, and the benefits to small businesses and the Queensland economy.