QSBC assistance for small businesses

The Office of the Queensland Small Business Commissioner (QSBC) provides information, assistance, and advocacy support to Queensland small businesses to enable and empower them to succeed.

Find out more about the QSBC.

Choose a support option below.

I want to:

Watch our series of short videos to help you do business better. These videos have been developed by industry experts and advocates to provide you with advice on a range of topics and emerging issues.

Tips from the Commissioner

Contact the Commissioner if there is a business topic you'd like us to focus on.

Read our QSBC small business help and support guide for information, support, and service options for small businesses, including topics:

  • grants, loans and rebates
  • services
  • health and wellbeing
  • employer information
  • training and skills
  • resources and tools.

To find out what COVID-19 support is available, you can search the COVID-19 business assistance finder. Also read about running a business and advice and support for small businesses.

Tips from the Commissioner

Contact us for help if you can't find the support or service you need.

We provide personalised information and one-to-one assistance when responding to your enquiry. If we can't help you, we'll try to connect you with someone who can.

Contact us to make an enquiry.

If there's a broader problem affecting your small business, you can contact us about this. Depending on the subject, we may:

  • help communicate your views and experiences through the right channels
  • connect you with someone who can help
  • work to inform policy change and advocate for red-tape reduction
  • advocate on your behalf to the relevant government agency
  • work collaboratively with business groups and government on a project to address the matter.

Tips from the Commissioner

If your business has suffered a reduction in turnover due to COVID-19, you may be able to negotiate rent relief and other conditions with your landlord.

Read about:

If your negotiation is unsuccessful and you're unable to agree on an outcome, we may be able to help you to informally resolve your dispute. We may also provide access to a mediation service to help you reach an agreement. Read about how to 'Apply for mediation assistance' below.

Tips from the Commissioner

We can assist with disputes about small business leases, or about the use or occupation of the leased premises. Depending on the subject, we may:

  • provide you with information and connect you with other services that can help you
  • work with both parties to help you reach an informal resolution
  • provide access to a mediation service to help you reach an agreement (if eligible).

Tips from the Commissioner

  • Try to resolve your leasing issue first before requesting assistance from the QSBC.
  • Learn more about how to resolve business disputes.
  • To prevent leasing issues becoming a dispute, try negotiating an agreement with your landlord first.

Lodge a request for assistance.

If you request assistance from us about a small business lease dispute, and we are aren't able to help you to informally reach an agreement, you may be eligible to access our mediation service.

If you have an eligible small business dispute or retail shop lease dispute, we will nominate a mediator to work with you and the other party to try to reach an agreement. Our mediators are all accredited under the National Mediation Accreditation Standards.

Tips from the Commissioner

Lodge a request for mediation assistance.

If you have another type of small business issue, you should first attempt to resolve it yourself.

If you are unable to resolve the issue yourself, you can use the dispute assistance finder to help find the most appropriate service that can assist you. If you're still not sure, you can request assistance from us and we will help you find the best solution.

Contact us for dispute assistance.

Note: The Office of the Queensland Small Business Commissioner provides general information and guidance for small businesses in Queensland. We do not provide specific financial or legal advice. We cannot compel people to do certain things and cannot make rulings or decisions about disputes.