Correct errors in a payroll tax annual return

If you have self-assessed your annual return and find an error after lodging it, you can request a reassessment in QRO Online.

For a reassessment of final returns or default annual returns, send an email with your client number and revised wages information to

This tutorial shows you how to find the return, edit the return and request a reassessment.

  1. Log in to QRO Online.
  2. Select View accounts and select the business from your Client list.
  3. Select Returns from the left menu.

  1. Click the Advanced Search icon in the top-right corner.

  1. Enter search criteria and click Search. (You don’t need to complete each search field.)
    • Lodgement date: Enter the date the return was lodged (i.e. not necessarily the date it was due).
    • Financial year: Select from the drop-down list of past 7 financial years.
    • Transaction number: This is the transaction number for the return you are looking for (e.g. 1000XXXXXXXX).
    • Status: Select Submitted from the drop-down list.

    If you need to search again, click Reset.

The search results will appear below the search fields. Click More to expand the list if needed.

  1. Locate the return and click Reassess. (If you only want to see, save or print a copy of the return, click View form.)

The return will open at the Identification stage.

  1. Select a Reassessment reason from the drop-down list.
  2. Add comments to support the request.

Note: You cannot change the employer status or any date fields.

  1. Click Next to continue.
  1. Update information in the Queensland taxable wages, non-taxable wages, regional employer discount, employment growth rebate or interstate wages fields.

If you are a designated group employer, you can also amend the total group wages.

  1. Click Next to continue.

The new calculated liability or credit that is displayed is based on the wages declared in your request.

  • It does not show a total amount payable.
  • It does not include interest or penalties.
  • The amount payable will be determined once we have processed the reassessment.

If the reassessment results in a credit, you will see a Bank details section.

  1. Answer the question: Would you like the refund paid directly to your bank account?
    • If ‘No’, we will send you a cheque.
    • If ‘Yes’, enter your bank details and tick the box to confirm you have read and agreed to the terms in the direct debit request service agreement. (You won’t be able to tick this box if you haven’t opened the link first.)
  2. Click Next to continue.
  1. Make any necessary changes to the employer status.
  2. Click Next to continue.
  1. Complete the Declaration or make any necessary changes.

  1. Click Review to continue. A summary of the reassessment request will display. You can click Edit beside each stage to make more changes if required. You can also print a copy of the return by clicking the Print icon.
  2. If you are ready to submit the reassessment request, click Request. A confirmation message will display.
  3. Click Okay to close the message.

We will review the request and advise you of the outcome.