Manage your details in OSR Online

You can keep your contact and bank details up to date in OSR Online.

For payroll tax, transfer duty, betting tax, and mining and petroleum duty, see the guides on how to manage your OSRconnect account.

Address details

There are 2 address fields: residential address and service address. Generally, we will send correspondence to your service address or email address.

  1. Log in to OSR Online.
  2. Select the relevant portfolio (e.g. land tax) under My portfolio.
  3. Select Manage details from the side menu.
  4. Select the Address tab.
  5. Click Residential address, then Edit.
  6. Update your information and click Save.
  7. Click Service address, then Edit. If your service address is the same as your residential address, tick the box.
  8. Otherwise, select Postal for a PO Box address or Street for a street address.
  9. Complete your details and Save.

Land tax assessment notices

You can choose to access your annual land tax assessment notice in OSR Online, instead of receiving it by mail.

  1. In OSR Online, go to Assessments.
  2. Select I agree on the pop-up message.
  3. Select Manage details.
  4. Add your email address to the Land tax service address.

You will receive an email when a notice is issued.

If you have permission to access another person or entity's account, you can access their account from View accounts on the home page and then follow the process above to access notices.

Bank details

The bank details you add can be used to make payments. We may also use these details if we issue a refund for an overpayment or a reassessment that reduces your liability.

  • The Valid to date determines when bank account details will expire in OSR Online. Enter 31/12/9999 to keep the account valid indefinitely.
  • The only account details that can be changed are the account nickname and valid-to date.
  • To disable a bank account, change the valid-to date to today’s date. (You can’t delete the account.)
  • You can register more than one bank account, but you must use a different nickname for each account you add.

Follow these steps to nominate a bank account in OSR Online.

  1. In OSR Online, click Manage details.
  2. Select the Bank details tab.
  3. Click Add new to add a new or additional account.
  4. Enter your bank account details.
  5. Read the direct debit request service agreement, then check the box.
  6. Click Add.
  7. Once updated, you will receive a confirmation. Click Okay.

The Bank details tab will reopen, and your updated details will be displayed.