Current business restrictions for coronavirus (COVID-19) in Queensland

Restriction changes – 1 April

For all of Queensland, from midday (12pm), Thursday 1 April until midday (12pm), Thursday 15 April:

  • restaurants, cafes, bars and nightclubs:
    • when indoors, must only offer seated eating and drinking, and no dancing
    • when outdoors, can offer both seated and standing eating and drinking, with dancing permitted
  • mandatory mask wearing requirements apply.

Learn more about changes to restrictions across Queensland.

Read the Chief Health Officer's restrictions for Queensland direction which covers these new restrictions.

The businesses, activities and undertakings direction still applies for all restricted businesses in Queensland.

Wearing a mask

Your staff and customers must wear a mask in indoor spaces. It's strongly recommended that you wear a mask outdoors if you can't stay more than 1.5 metres away from others.

This is a requirement across all of Queensland.

Staff and customers can remove their mask to eat or drink. There may be other situations where you don't have to wear a mask, such as if it's not safe to do so in your workplace, or if you have certain medical conditions.

Your staff and customers don't need a medical certificate to prove they have a lawful reason for not wearing a face mask.

You should not refuse service to anyone who is not lawfully required to wear a mask, as this may be discrimination. The Queensland Police Service has the role of ensuring everyone complies with public health directions.

Read more about when to wear a mask and what exceptions apply.

Download the face masks are mandatory poster to display on your premises.

Check In Qld app

Download the free Check In Qld app for your business to make it easier to collect customer information and meet your COVID Safe requirements.

From Saturday 1 May 2021, all hospitality venues must use the free Check In Qld app to collect customer information.

Watch the Check In Qld – for business video for more information.

Your business may need to follow restrictions to help stop the spread of coronavirus (COVID-19). These businesses are called 'restricted businesses'.

Find a list of restricted businesses (schedule 1 of the businesses, activities and undertakings direction).

All restricted businesses can open but must follow a COVID Safe industry plan or COVID Safe checklist.

Read the:

This page includes information for businesses on:

Current restrictions overview

  • All businesses can have a customer density of 1 person per 2 square metres.
  • Restaurants, cafes, bars and nightclubs:
    • when indoors, must only offer seated eating and drinking, and no dancing
    • when outdoors, can offer both seated and standing eating and drinking, with dancing permitted.
  • Weddings and funerals can have up to 200 people or 1 person per 2 square metres with COVID Safe plans in place.
  • Ticketed venues (e.g. theatre, live music, cinemas and indoor sports) can have 100% seated capacity. Performers must be 2 metres from the audience and choirs 4 metres from the audience.
  • Open air stadiums can have 100% seated capacity (with COVID Safe plans in place).
  • Event organisers must follow planning and customer limit requirements. Read about COVID Safe events.

Collecting customer information

You may be required to collect and store information from customers, staff and contractors who visit your business. This information helps trace COVID-19 infections.

You must do this if your business is a restricted business.

Information you must collect includes:

  • full name
  • email address (or home address if email not available)
  • phone number
  • the date and time period of visit (time in and time out).

You must store this information for between 30 and 56 days, unless otherwise specified, and you must comply with privacy laws.

If your business is following an approved COVID Safe industry plan, you may be required to collect additional information. Refer to your plan for more details.

Check In Qld app

All hospitality venues must use the free Check In Qld app to collect customer information from Saturday 1 May 2021.

The free Check In Qld app makes it easier for you to collect information from customers who visit your business.

Register your business to use the app and receive a set up guide to get started. You'll receive QR code posters to display on your premises to allow customers to check in using the app.

The Check In Qld app is not mandatory. You can choose to continue using existing ways to collect customer information if you prefer.

Watch the Check In Qld - for business video for more information.

Find translated resources for the Check In Qld app.

Hospitality business collection requirements

Hospitality businesses must use an electronic method to collect customer information. Check Schedule 1A of the businesses, activities and undertakings direction to see if your business is affected.

Electronic options may include:

  • Check In Qld app
  • QR code-accessed online forms
  • club membership visitation data
  • online booking systems
  • digital spreadsheets.

If your business already has an online booking system that captures customer information, you don't need to add a second form of electronic record keeping.

If you choose not to move to an electronic method, you must:

  • adhere to customer density of 1 person per 4 square metres
  • offer seated service only
  • close dance floors
  • transfer paper-based records to an electronic system within 24 hours of collecting the information.

If a customer can't provide their information electronically (e.g. your internet is temporarily interrupted, they don't have a smart phone, or they have age, disability or language barriers), you can collect their information in another way (e.g. a paper-based form). You must transfer the information to an electronic system within 24 hours. If you don't comply, you will have to follow the 1 person per 4 square metre density rule.

Read more about collecting customer information electronically.

Customer limits

Generally, the size of your business premises determines how many customers you can have at once. This is called 'customer density'.

You can have:

  • a customer density of 1 person per 2 square metres across your venue
  • up to 100% of seated capacity if you offer ticketed and allocated seating – performers must be 2 metres from the audience and choirs 4 metres from the audience
  • 100% seated capacity for open air stadiums with COVID Safe plans in place
  • up to 200 people at weddings and funerals.

Read about customer limits for events.

Hospitality businesses that do not collect contact details electronically must adhere to a customer density of 1 person per 4 square metres, with all customers seated and no dance floors.

Only include areas of your business that are open to the public when working out your floor space (e.g. for a restaurant, count the dining area, but not the kitchen).

Physical distancing rules also still apply. Customers must stay 1.5 metres apart at all times, except if they are in the same group.

Your business must still adhere to customer limits for any fire safety, planning approvals or work health and safety regulations.

Outdoor venues

An outdoor area:

  • has fixed or temporary boundaries but is not fully enclosed
  • is open to the elements and has natural air flow
  • can include a veranda, balcony, deck, patio or similar structure that might be connected to an external wall of a building and have a roof, awning or eave
  • may include a rotunda, tarpaulin or shade structure situated in a larger open space.

It doesn't include:

  • atriums that are internal to a building
  • temporary or permanent marquees (except if walls or panels are lifted for the duration of the event)
  • tents (e.g. circus or performance tent).

If your venue has curtain walls, panel walls or other fittings which can fully enclose an area to protect from the elements, it should be considered as indoor. This includes if the fittings are used to enclose the area for short periods for customer comfort and safety during bad weather.

If you're unsure, you should operate as if it is an indoor space.

Public health rules

All businesses must:

  • ensure there is at least 1.5 metres space between staff and customers, and between individual customers or groups
  • maintain good hand and respiratory hygiene
  • conduct regular cleaning and disinfection
  • send unwell staff home immediately. If they show any symptoms of acute respiratory disease, they need to get tested for COVID-19.

COVID Safe business planning

You must have plans in place that cover COVID-19 risks for the health and safety of your staff and customers.

Read more about COVID safe businesses.

All businesses must have a COVID Safe management plan (or work health and safety plan) in place. This covers your obligations under work health and safety laws to keep your customers and staff safe.

You do not need to submit this plan to any authority for approval.

You can use these resources as part of your plan:

You should follow advice from Workplace Health and Safety Queensland when developing your plan. You should also consider Queensland Health directions, and consult with your staff.

You may need to complete a COVID Safe checklist as part of your plan. Your industry may also develop a COVID Safe industry plan for you to follow.

Phone the COVID-19 Work Health and Safety Hotline on 1300 005 018 about your obligations during COVID-19, or contact your union or industry association.

Eligible industry groups can lodge a COVID Safe industry plan. This allows businesses within that industry to offer services to an increased number of customers and provides information specific to your business type or industry.

If you are operating under an approved COVID Safe industry plan, you do not need to complete a COVID Safe checklist.

Find a list of approved COVID Safe industry plans.

Read more about COVID Safe industry plans and the industry plan approval process (PDF, 206KB).

You may be required to complete a COVID Safe checklist to operate your business. You must review, sign and display your completed checklist prominently on your premises.

You do not need to complete a COVID Safe checklist if your business is following an approved COVID Safe industry plan.

Businesses with a COVID Safe checklist can host a maximum of 50 people.

You may need a COVID Safe checklist if you are running an event. Read about COVID Safe events for more information.

Checklists are available for:

You can choose to complete a COVID Safe checklist, even if it's not mandatory for your type of business. Voluntary checklists are available for:

Find COVID Safe checklists in other languages.

Checklists cover requirements for:

  • staff wellbeing
  • hygiene and cleaning
  • social distancing
  • management of deliveries, contractors and visitors
  • keeping records of all customers and visitors to your business.

You do not need to submit your checklist for approval to anyone. Enforcement officers may check that you've complied with the checklist, and you may be required to produce a signed copy (including via email).

Industry-specific information

Recent changes

Restaurants, cafes, bars and nightclubs:

  • when indoors, must only offer seated eating and drinking, and no dancing
  • when outdoors, can offer both seated and standing eating and drinking, with dancing permitted.

Staff and customers must wear a mask when indoors. Read about when to wear a mask and what exceptions apply.

COVID Safe planning

Complete a COVID Safe checklist to operate safely.

Find COVID Safe checklists in other languages.

Follow an approved COVID Safe industry plan. These plans provide information on health and hygiene, facility management and physical distancing tailored for your industry.

If you're running an event, check the information on COVID Safe events.

Customer limits

You can have:

  • 1 person per 2 square metres across your venue
  • up to 100% of seated capacity for venues offering ticketed and allocated seating.

Marine operators

Point to point private ferries can operate with 100% of indoor seated capacity if customers are in ticketed and allocated seating. We recommended that you allow for 1 person per 2 seats, unless customers are sitting in a household or social group. Passengers on day trips must return to the same seat for the return journey.

Round trip day vessels must operate with either:

  • 1 person per 2 square metres based on accessible indoor and outdoor space (if the outdoor space offers protection from sun and rain)
  • or
  • up to 100% of indoor seated capacity if passengers are in ticketed and allocated seating to allow for inclement weather, except the kiosk (e.g. food and beverage kiosk) where passengers must maintain 1.5m physical distancing from these areas. You must manage outdoor spaces to maintain 1 person per 2 square metres.

Learn more about marine tourism COVID Safe requirements (PDF, 152KB).

Collecting customer information

Collect and keep records of all customers and staff to help with contact tracing (see collecting customer information).

Industry resources

Recent changes

Restaurants, cafes, bars and nightclubs:

  • when indoors, must only offer seated eating and drinking, and no dancing
  • when outdoors, can offer both seated and standing eating and drinking, with dancing permitted.

Customers can still order, pay or collect food and drinks at the bar or service counter,

Staff and customers must wear a mask when indoors. Read about when to wear a mask and what exceptions apply.

Restricted services

  • Standing eating or drinking – not allowed in indoor venues
  • Dancing and dance floors – not allowed in indoor venues
  • Buffet self-service – not allowed

COVID Safe planning

Complete a COVID Safe checklist to operate safely.

Find COVID Safe checklists in other languages.

Follow an approved COVID Safe industry plan. These plans provide information on health and hygiene, facility management and physical distancing tailored for your industry.

Customer limits

You can have:

  • 1 person per 2 square metres across your venue (unless you don't meet the requirement to collect contact details electronically)
  • up to 100% of seated capacity if you offer ticketed and allocated seating.

If you don't collect contact details electronically, you must only have 1 person per 4 square metres, with all customers seated and no dance floors.

Only include areas open to the public when working out your floor space (e.g. count the dining area, but not the kitchen).

Customers must always stay 1.5 metres apart (except if they are in the same group).

Collecting customer information

Keep an electronic record of all customers that visit your business. You don't need to collect information from takeaway or delivery customers (see collecting customer information).

From Saturday 1 May, you must use the free Check In Qld app to collect customer information.

Takeaway and delivery services (including food courts)

Customers must physical distance (1.5 metres apart) when waiting for orders.

Direct customers away from consuming takeaway on or near your premises (e.g. remove tables and chairs).

Only provide single-use cutlery with takeaway or delivery orders.

You can accept reusable cups for takeaway drinks if you can do a 'contactless pour'.

You don't need to record contact details of takeaway or delivery customers.

Staff training

Your staff must complete COVID Safe training before working in your business for the first time. Training is available from:

Industry resources

Recent changes

Staff and customers must wear a mask when indoors. Read about when to wear a mask and what exceptions apply.

COVID Safe planning

If your business provides beauty or nail services, complete the personal services COVID Safe checklist (PDF, 460KB). See 'Personal services' below for more information.

Find COVID Safe checklists in other languages.

Follow an approved COVID Safe industry plan. These plans provide information on health and hygiene, facility management and physical distancing measures.

Customer limits

You can have 1 person per 2 square metres across your premises.

Adhere to physical distancing requirements (staying 1.5 metres away from others).

Collecting customer information

Keep a record of all clients that visit your business (see Collecting customer information).

Staff and customers must wear a mask when indoors. Read about when to wear a mask and what exceptions apply.

Personal service and personal appearance businesses:

  • can operate with no restrictions about what services you can offer
  • can offer non-therapeutic massage services and water-based spa services such as saunas, bathhouses and floatation tanks
  • may have to limit certain services to a maximum of 50 customers.

You must adhere to physical distancing and customer capacity rules:

  • for all businesses – no more than 1 person per 2 square metres.

Massage services

If your business offers massage services, including therapeutic massage for the management or prevention of a disease, injury or condition, or non-therapeutic or relaxation massage, you must comply with either:

  • an approved COVID Safe industry plan
  • a COVID Safe checklist (with a maximum of 50 customers for non-therapeutic massage only).

Water-based spa services

If your business offers services such as saunas, bathhouses or floatation tanks, you must comply with either:

  • an approved COVID Safe industry plan
  • a COVID Safe checklist (with a maximum of 50 customers).

COVID Safe checklist for personal services

Your business must complete the personal services COVID Safe checklist (PDF, 460KB) to ensure you can reopen safely.

Find COVID Safe checklists in other languages.

COVID Safe industry plans

An approved COVID Safe industry plan is available for businesses in the retail, hair and beauty industries to follow.

This plan allows for flexibility on current restrictions on behalf of all businesses within the sector.

The plan provides guidance material for health and hygiene, facility management and physical distancing measures.

Staff training

Your staff must complete COVID Safe training before working in your business for the first time. Training is available from:

  • TAFE Queensland (beauty therapy, nail salons, tanning, tattooists and spas).

Staff and customers must wear a mask when indoors. Read about when to wear a mask and what exceptions apply.

Read about current restrictions for sport, recreation and fitness organisations.

A range of approved COVID Safe industry plans are available for businesses in the sport and fitness industries to follow, including:

  • aquatic sports
  • dance and physical performing arts
  • field sports
  • fitness facilities
  • indoor sports
  • outdoor education providers
  • outdoor recreation activity providers
  • outdoor sports
  • Queensland Parks and Wildlife Service campgrounds
  • racing
  • swimming pools and aquatic centres.

These plans allow for flexibility on current restrictions on behalf of all clubs and organisations within the sector.

The plans provide a checklist and guidance material for health and hygiene, facility management and physical distancing measures.

Read the return to play guide for more information for the sporting, recreation and fitness industries.

Staff and customers must wear a mask when indoors. Read about when to wear a mask and what exceptions apply.

You must only allow the number of people permitted to occupy the premise under a booking to stay overnight. For any additional guests visiting the premise (e.g. an individual apartment or short-term rental), current gathering restrictions apply.

You must collect customer information for contact tracing requirements.

Health management plans

You may need a health management plan to reopen your accommodation business. This includes:

  • backpacker hostels
  • bed and breakfasts
  • online hosting platform listings with shared facilities (e.g. if you rent out part of your home and your guests share your kitchen and/or bathroom)
  • campgrounds or caravan parks with shared facilities (e.g. bathrooms or kitchens).

Fully self-contained apartments or houses will not require a health management plan.

A health management plan shows that you are complying with COVID-19 public health directions and describes the measures you can implement to minimise the risk of spreading COVID-19 amongst residents, workers and people staying at the accommodation facility, and the community.

Read the guideline for developing a health management plan for accommodation and private or charter workforce transportation providers (PDF, 132KB) for more information.

If your business operates solely for permanent residents (e.g. a caravan park with no tourist visitors, or hostels and boarding homes for people living with a disability or mental health issues), you do not need to have a health management plan.

COVID Safe industry plans

A range of approved COVID Safe industry plans are available for businesses in the accommodation industry to follow, including:

  • food services
  • hotels and clubs
  • outdoor education providers
  • outdoor recreation activities (including camping)
  • Queensland Parks and Wildlife Service campgrounds
  • tourism and accommodation (and checklist for vehicles and vessels carrying up to 50 people).

These plans allow for flexibility on current restrictions on behalf of all businesses within the sector.

The plans provide a checklist and guidance material for health and hygiene, facility management and physical distancing measures.

Staff and customers must wear a mask when indoors. Read about when to wear a mask and what exceptions apply.

You can run an open house inspection, auction or auction house. The number of people attending depends on the size of the property or venue.

All venues can have 1 person per 2 square metres.

You must make sure physical distance is maintained between visitors, as well as hand hygiene and frequent cleaning.

You must also collect and keep contact details of each person that attends (see 'Collecting customer information' above).

Encourage visitors at an inspection or auction to avoid touching any part of the property (e.g. doors or cupboards).

Display villages are allowed to open for visitors.

Find information to help you support residential rental tenants impacted by COVID-19.

COVID Safe industry plans

An approved COVID Safe industry plan is available for businesses in the real estate industry to follow.

This plan allows for flexibility on current restrictions on behalf of all businesses within the sector.

The plan provides guidance material for health and hygiene, facility management and physical distancing measures.

Staff and customers must wear a mask when indoors. Read about when to wear a mask and what exceptions apply.

COVID Safe industry plans

An approved COVID Safe industry plan is available for businesses in the retail, hair and beauty industries to follow.

This plan allows for flexibility on current restrictions on behalf of all businesses within the sector.

The plan provides guidance material for health and hygiene, facility management and physical distancing measures.

Staff and customers must wear a mask when indoors. Read about when to wear a mask and what exceptions apply.

You must have a plan in place to manage entries and exits to your venue to reduce crowding.

Businesses can have:

  • customer density of 1 person per 2 square metres across their venue
  • up to 100% of seated capacity for venues offering ticketed and allocated seating – patrons encouraged to wear masks on entry and exit. Performers must be 2 metres from the audience and choirs must be 4 metres from the audience
  • up to 500 people for indoor events with a COVID Safe event checklist – larger events require a COVID Safe Plan
  • 100% seated capacity for open air stadiums (with COVID Safe plans in place) – patrons encouraged to wear masks on entry and exit.

You should only include areas of your business that are open to or used by the public when determining your floor space.

Social distancing rules also still apply. Customers must stay 1.5 metres apart at all times (except if they are in the same group).

Unique or large businesses (such as theme parks and zoos) may be eligible to operate under a site-specific COVID Safe plan.

Approved COVID Safe industry plans are available for:

  • attractions (including theme parks, amusement parks, water parks, family entertainment centres, zoos, aquariums, museums, science centres, guest experiences, individual rides, and other entertainment and cultural attractions)
  • tourism and accommodation
  • zoos and aquariums.

Staff and customers must wear a mask when indoors. Read about when to wear a mask and what exceptions apply.

Businesses can have:

  • customer density of 1 person per 2 square metres across their venue
  • up to 100% of seated capacity for venues offering ticketed and allocated seating – patrons are encouraged to wear masks on entry and exit. Performers must be 2 metres from the audience and choirs 4 metres from the audience
  • up to 500 people for indoor events with a COVID Safe event checklist – larger events require a COVID Safe Plan
  • up to 1,500 people for outdoor events with a COVID Safe event checklist – larger events require a COVID Safe Plan
  • 100% seated capacity for open air stadiums (with COVID Safe Plans in place) – patrons are encouraged to wear masks on entry and exit.

COVID Safe industry plans

Approved COVID Safe industry plans are available for:

  • attractions (including theme parks, amusement parks, water parks, family entertainment centres, zoos, aquariums, museums, science centres, guest experiences, individual rides, and other entertainment and cultural attractions)
  • cinemas
  • dance and physical performing arts
  • food services
  • hotels, clubs, nightclubs and adult entertainment
  • live performance venues and theatres
  • tourism and accommodation
  • wineries
  • zoos and aquariums.

Casinos, gaming and gambling venues

Find coronavirus (COVID-19) advice for liquor and gaming licensees.

Casinos, gaming or gambling venues must comply with an approved COVID Safe industry plan.

Gaming venues can:

  • serve food and drinks indoors to seated customers only
  • provide takeaway food and home delivery
  • operate for gaming, including electronic gaming machines.

You can't serve food in buffets.

Nightclubs

Indoor nightclubs are allowed to operate for seated customers only. Dance floors can't operate.

Cinemas

You must:

  • have a plan in place to manage safe entry and exit
  • have social distancing measures in place
  • space seating arrangements to allow for appropriate physical distancing

Drive-in cinema operators must ensure:

  • customers remain in their vehicles
  • physical distancing is observed in common areas and shared facilities.

Customers from different households are allowed to be in the same car.

Recent changes

Staff and attendees must wear a mask when indoors (excluding the bride and groom during the ceremony and photos, and guests during photos). Read about when to wear a mask and what exceptions apply.

COVID Safe planning

For weddings held at places of worship and function centres (including catering businesses), there is an approved COVID Safe industry plan for these venues.

Guest limits

Wedding ceremonies can have up to 200 people or 1 person per 2 square metres (whichever is greater) in venues with a COVID Safe industry plan.

Adhere to current gathering restrictions for how many people can attend a wedding ceremony held in a private home or public space without a COVID Safe industry plan.

Wedding receptions held at a private home or in a public space (e.g. a park) may have more people attend if a business is managing the event. The business (e.g. a catering company or event management business) must operate under an approved COVID Safe industry plan.

Collecting guest information

Collect and keep records of all people who attend the wedding and reception to help with contact tracing (see collecting customer information).

Dancing

Dancing is allowed both indoors and outdoors at weddings. Everyone must wear a mask when dancing indoors. Guests should wear masks when dancing outdoors if not physically distanced.

Recent changes

Staff and attendees must wear a mask when indoors. Read about when to wear a mask and what exceptions apply.

COVID Safe planning

For funerals held at places of worship, there is an approved COVID Safe industry plan for these venues.

Attendee limits

Funerals can have up to 200 people or 1 person per 2 square metres (whichever is greater) in venues with a COVID Safe industry plan, checklist or event checklist.

Adhere to current gathering restrictions for how many people can attend a funeral held in a private home or public space without a COVID Safe industry plan, checklist or event checklist.

If a business operating under a COVID Safe industry plan, checklist or event checklist is engaged to manage the service, up to 200 people can attend or 1 person per 2 square metres. This includes any staff who manage or run the service.

For other memorial events, such as wakes after the funeral, the number of attendees depends on the location of the event. Events held in private homes or public spaces (e.g. a park) must follow current gathering restrictions. Events held at a business (such as a function centre or restaurant) are managed under that venue's COVID Safe industry plan, which will determine the number of attendees.

Collecting attendee information

Collect and keep records and all attendees and staff to help with contact tracing (see collecting customer information). The next-of-kin of the deceased person must keep this information for the required period.

Industry resources

Read the funeral protocol from Queensland Health for more information.

Staff and customers must wear a mask when indoors. Read about when to wear a mask and what exceptions apply.

Strip clubs, brothels, sex on premises venues and sole operator sex workers can operate with an approved COVID Safe industry plan.

Requirements for events depend on the number of people attending and whether the event is held indoors or outdoors.

Read more about planning and running a COVID Safe event, including checklists and plan submission information.

Contact us

For further details on the business restrictions and how they apply to your business, you can contact Workplace Health and Safety Queensland on:

  • 1300 005 018 (for business obligation queries during COVID-19)
  • 1300 362 128 (for general work-related complaints).

You can also phone 13 42 68 for more information and assistance.

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