Advice for businesses affected by a COVID-19 case

Queensland COVID-19 cleaning rebate

If your business or not-for-profit organisation has been a COVID-19 exposure site you may be eligible for a rebate of up to 80% of deep cleaning costs incurred in the 2021–22 financial year.

This rebate is also available for businesses that may have undertaken cleaning aligned with the South East Queensland and Townsville lockdown that commenced 29 June 2021.

If your business is visited by a person infected with COVID-19, you must follow advice from Queensland Health for:

  • closing and reopening
  • cleaning requirements
  • testing and quarantine for you and your staff.

Your business will be added to the list of contact tracing locations as a close or casual contact venue. This listing will include the date and time the infected person visited your premises.

Your business may be listed before Queensland Health has contacted you.

Depending on the situation, Queensland Health may not contact you at all. Close contact venues are prioritised for contact by Queensland Health as they are higher-risk locations.

Queensland Health will give you information on any actions you may need to take. This will depend on:

  • how long the infected person was on your premises
  • what activities the infected person did on your premises
  • the physical characteristics of your premises
  • whether the infected person had face to face contact with other people.

Close contact venues

Queensland Health will provide advice on cleaning your premises. You may need to clean your whole premises, or just a specific area. You may need to close your business until the cleaning is complete. You do not need to wait for confirmation from Queensland Health before reopening.

If you or your staff are identified by Queensland Health as close contacts, you must quarantine and get tested. You will be contacted by Queensland Health with more information.

If you or your staff self-identify as close contacts, you must complete an online contact tracing form and follow quarantine and testing advice as required. You will be contacted with more information.

Casual contact venues

If you're a casual contact business, you should continue to follow your usual COVID prevention measures as per your COVID Safe plan. You may not be contacted by Queensland Health, depending on the situation at the time. You do not need to close unless you're asked to do so by Queensland Health.

Communicate with customers

Make sure you let your customers know about the actions you've taken to make your business safe and when you are reopening.