Water service provider performance reporting

To support water service providers in delivering safe and reliable services, the Department of Natural Resources, Mines and Energy has introduced a mandatory performance reporting framework which requires annual reporting on key performance indicators (KPIs).

The framework will improve openness and give customers insights into service provider performance and challenges. Service providers will be able to monitor and compare their results with other providers, to help identify areas for improvement and budget priorities.

The purpose of performance reporting is to benchmark providers to encourage voluntary performance improvements and provide information to customers across Queensland to enable them to compare their provider performance to others around Queensland.

This guide explains water service provider reporting requirements and provides details of investigations.