Signage and resources for gambling providers
Gaming machine venues and casinos are required by law to clearly display certain signage about gambling safely.
You must inform your patrons of the true odds of winning and how to get help for gambling harm.
The Queensland responsible gambling code of practice also requires all gambling providers to display signage about gambling safely.
This is also a commitment under your responsible service of gambling (RSG) training.
Gambling signage that must be displayed by law
Under the Gaming Machine Act 1991 and the Casino Control Act 1982, gaming machine venues and casinos must display these signs in the locations shown in the table.
Penalties exist for not complying with these requirements. Each penalty is current at 1 July—the values change each year on this date.
| Venue type | Gaming sign required by law | Where to display sign in venue | Penalty for non-compliance |
|---|---|---|---|
| Gaming machine venues | Gaming machine licence | Display in a clearly visible position on the licensed premises | $6,676 |
| Name of the gaming nominee | Display in a clearly visible position, ensuring it's readable from a reasonable distance | $6,676 | |
| Rules ancillary to gaming sign | Display in a clearly visible position in each gaming machine area on the licensed premises, ensuring it's readable from a reasonable distance | $6,676 | |
| Maximum cash payout notice sign | Display next to the rules ancillary to gaming sign in each gaming area of the licensed premises | $6,676 | |
| Signs about self-exclusion and help services | Display in a clearly visible position at each place where gaming tokens or centralised credit transactions are carried out, including ATMs | $3,338 | |
| Casino | Information about gaming rules, including wagers and payout odds for a wager | Display in a clearly visible position at a gaming table, gaming location or alternative place as appropriate within the casino | $6,676 |
Signage about gambling safely
All gambling providers (including bingo providers, casinos, charitable and not-for-profit gaming providers, clubs, hotels, Keno providers, lotteries, racing and wagering sectors) are required to displaying signage about gambling safely.
This a requirement of the Queensland responsible gambling code of practice and your Responsible Service of Gambling (RSG) certification.
You must inform your customers about the true odds of winning and where to get help for gambling harm.
To encourage people to gamble safely, your signage should cover the broad topics of:
- gambling harm
- player information
- self-exclusion
- gambling help.
Signage should be displayed in prominent positions, including:
- in gambling areas
- where you sell, or players redeem, gaming tokens
- at points of sale (e.g. cashier's cages)
- at ATM, EFTPOS and cash out facilities servicing gambling areas
- in Keno and wagering areas.
Gambling Help Queensland logo
Gambling Help Queensland provides face-to-face, online and phone help services for gamblers, their friends and families.
We encourage you to download their logo and display it in your venue, on your website and in your newsletters:
Downloadable gambling signs and resources
These free signs and resources (such as drink coasters, brochures and takeaway cards) are available to download and print for use in your venue.
You can also order free gambling harm-minimisation resources online.
| Topic | Text and type of sign for downloading |
|---|---|
| Minors | Under 18s must not play Keno: Sign also reads: It is illegal and fines apply. Minor: $4,172; Staff: $6,676 |
| Self-exclusion | Getting in over your head sign:
Sign also reads: You can ban yourself from gambling here. To find out more please contact our customer liaison officer. Getting in over your head self-exclusion brochure. Brochure also reads: You can ban yourself from gambling here. |
| Gambling help | You can control your gambling 40-page self-help guide produced by Gambling Help Queensland. Content includes:
Gambling Help Queensland contact card (folded wallet card) First page of card reads: When gambling took over… It's OK to ask for help. 1800 858 858 Free and confidential 24/7. |
Poster reads: Concerned about your gambling or someone else's? It's OK to ask for help. Gambling Helpline 1800 858 858. 24/7 Free and confidential support. | |
| Player information | Information display board—gambling checklist Know the facts before you play player information brochure |
Real odds of winning | LCD screens reading: You've got a better chance of…
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