All gaming machine licence holders are required to have a compliance program in place that meets minimum standards. These standards are meant to help licensees meet their compliance obligations under the Gaming Machine Act 1991.
If you are a gaming machine licensee, a compliance program document is a vital. It contains specific details of your gaming-related compliance program, and the Office of Liquor and Gaming Regulation (OLGR) will use it to make an initial assessment of whether your compliance program meets minimum standards.
Gaming machine licensees also have compliance obligations for signage that must be displayed on licensed premises - about gaming rules, cash payouts, and responsible gambling.
All gaming machine licence holders are required to have a compliance program in place that meets 8 minimum standards. These standards are meant to help licensees meet their obligations under the Gaming Machine Act 1991.
View full details in the Guideline for gaming-related compliance program.
The following minimum standards apply to all licensees (i.e. both hotels and clubs):
As well as the minimum standards outlined above (which apply to both hotels and clubs), the following additional minimum standards apply to clubs only:
The purpose of minimum standard 2 is to ensure the licensee has a process in place to keep fully informed and up to date with matters related to gaming compliance. This process may not necessarily be a standing agenda item in a meeting.
In some cases a gaming machine licensee will be a proprietary company that:
A proprietary company does not need to have a meeting for minimum standard 2 to be satisfied, provided any information relating to compliance is documented, received and considered by directors on a regular basis.
In some cases a gaming machine licensee will be a partnership that rarely holds meetings.
A partnership doesn't need to have a meeting for minimum standard 2 to be satisfied, provided any information relating to compliance is documented, received and considered by partners on a regular basis. It is expected that this would be done according to provisions in the partnership agreement.
Self-assessment forms part of a licensee's gaming-related compliance program. It does not replace the need for other processes used to achieve and maintain compliance, such as ongoing training of employees engaged in gaming functions, and day-to-day monitoring of adherence with legislative requirements.
Note: Licensees must use the checklists below for internal control and audit purposes. Do not submit these checklists to the Office of Liquor and Gaming Regulation, unless requested to do so:
Many of the items in part A of the self-assessment checklist relate to frequently occurring transactions. For these items, it is a good idea to complete your assessment progressively throughout the month, documenting your findings in the monthly self-assessment checklist.
For example, on a weekly basis sample transactions for the previous week may be reviewed to ensure they have been completed as required. Advantages of this method of assessment include:
The number of transactions that should be reviewed in order to complete the monthly self-assessment will vary from venue to venue. However, your sample should be large enough to show compliance across all transactions of a particular type. Matters to consider when deciding your sample size will include the:
The items included in part B of the checklist are more static in nature. Although licensees should be mindful of these requirements and ensure they are met on an ongoing basis, a formally-documented assessment can usually be completed on a less frequent basis.
Although compliance with these matters is less likely to change from month to month, certain events can lead to such a change. For example:
Licensees should be aware of changes that may affect compliance with these more static matters and make the necessary assessments to ensure ongoing compliance when the change occurs.
The following is a list of compliance forms related to gaming machine licences, with a brief explanation of when to use each form.
Gaming machine licensees in Queensland have compliance obligations to display signage on licensed premises about:
As part of compliance obligations, all gaming machine licensees must display the rules ancillary to gaming in each gaming area of their licensed premises.
From 14 March 2014 gaming machine licensees may set a cash payment limit up to a maximum of $5,000, or a lesser amount which best suits their requirements.
A maximum cash payout notice displaying the limit set by the licensee must be displayed next to the rules ancillary to gaming in each gaming area for the licensed premises.
Note: Licensees are required to pay all or part of the winnings by cheque if requested by a customer.
Under the Queensland responsible gambling code of practice and relevant legislation, gambling providers must provide certain information to their customers about the odds of winning and where help for problem gambling is available.
The Queensland Government has developed in-venue gambling signage that satisfies these requirements. To download these signs and other materials, and for information about where to display the signs, visit our compliance signage and other materials for gambling providers guide.
As part of the compliance obligations under the Gaming Machine Act 1991, Queensland gaming machine licensees must display the following 'rules ancillary to gaming' in each gaming area of their licensed premises.
Under the Gaming Machine Act 1991 (s. 54B), clubs and hotels with gaming machines must meet minimum standards for gaming-related accounting packages, and internet and email access.
Hotels must be able to produce the following forms:
Clubs must be able to produce the following forms:
The forms must be in the approved format and be capable of recording all information that is prescribed by the Gaming Machine Regulation 2002.
To reduce the risk of transcription error, user-entered information must be captured at a single point and carried through the various documents (any necessary calculations having been completed by the accounting software).
Clubs and hotels must have the capacity to perform analysis of metered to reported figures and report any variances.
The accounting system must have the ability to retain the data necessary to produce regulatory forms for the current month and the previous 11 months. The system must enable you to immediately provide printed forms for this 12-month period to Office of Liquor and Gaming Regulation (OLGR) inspectors upon request.
The system must also retain or archive necessary data for the production of regulatory forms for the previous 5 years. For periods greater than 12 months previous, the system must enable the production of regulatory forms within 48 hours of being requested.
Your accounting package must have direct access to, or be able to upload, meters from the monitoring system employed by the licensee.
Accounting packages must be located at the licensed premises, except where approval has been given for records (less than 12 months old) to be kept elsewhere, in which case the accounting package may be kept where the records are kept.
Accounting packages must be approved by the licensing monitoring operator (LMO) or alternatively, please use the following account packages:
Internet and email must be accessible at the licensed premises, except where approval has been given for records (less than 12 months old) to be kept elsewhere, in which case the internet and email access need only be from the location that records are kept.
The internet account must be in the name of the licensee. This means that the licensee is identified as the account holder when the account is opened with the internet service provider. It does not mean that the email address needs to contain the name of the licensee.
© The State of Queensland 1995–2017