Retail electricity providers

The Queensland Government has progressively introduced retail competition into the state's electricity market since 1998. Large commercial and industrial customers have been able to choose their energy retailer for some time, with many customers entering into negotiated contracts with their retailer of choice.

In July 2007, Full Retail Contestability (FRC) commenced in Queensland's electricity and gas markets, giving all Queensland customers connected to the national electricity grid and major gas networks the right to choose their energy retailer - including some 1.8 million small business and residential customers.

With the introduction of FRC, a new distinction between 'large' and 'small' electricity customers has been made:

  • Large customers are those that consume more than 100 megawatt-hours (MWh) of electricity each year.
  • Small customers are those that consume up to 100MWh of electricity each year, which includes many small businesses.

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Last reviewed
March 13, 2014

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