Customer service

After-sales service

Build customer loyalty with after-sales service
Preparing a business quote

Learn how to win business by writing professional quotes or estimates
Managing customer complaints

Introduction to managing customer complaints and resolving disputes
Improving customer service

Create a customer service program that meets your customers' needs
Collecting and storing customer information

How to collect, store and use customer information to grow your business

Do it online

General enquiries call 13 25 23 (option 3)

From rocky road to chocolate city

Amy and Chris opened 2 city stores for their Noosa Chocolate Factory produce after years of running farmers' market stalls.
Queensland Small Business Strategy and Action Plan 2013-2015

Learn how the Queensland Government is making it easier for small businesses to meet challenges, seize opportunities and succeed.
EA forms and fees finder

Use our new diagnostic tool to find out which environmental authorities your business needs to apply for, and how much they cost.
Queensland Small Business Week

Join in the week's activities to help small businesses have a BIG future from 24-31 July 2013.
Think Queensland, buy locally

Get the message across to your customers by downloading the ‘Think Queensland, buy locally’ poster, sticker and fact sheet.
Australian Business Licence and Information Service (ABLIS)

Search ABLIS to find the government licences, permits, approvals, registrations, codes of practice, standards and guidelines your business needs.