Workplace conflict resources

If your business cannot resolve a workplace dispute, a number of organisations and services can offer help and support.

Employee rights, awards and entitlements

Workplace conflict about employee rights, wages and entitlements can consume a large amount of time and energy for any business.

Check that your business is abiding by state and national legislation by reading more about:

Responding to discrimination or harassment

Laws protect people from discrimination or harassment in the workplace, based on their age, race, colour, descent or national or ethnic origin, sex, pregnancy, marital status or disability. These national laws apply:

The Anti-Discrimination Commission Queensland (ADCQ) resolves complaints of discrimination and promotes human rights in Queensland. ADCQ was established under Queensland's Anti-Discrimination Act 1991 (PDF, 220KB).

The Australian Human Rights Commission investigates complaints of discrimination, harassment or bullying and can resolve them through a process of conciliation.

Learn more about anti-discrimination and equal opportunity.

Mediation and dispute resolution

The Queensland Department of Justice and Attorney General's dispute resolution centres have trained mediators to help everyone involved in a workplace dispute reach a satisfying settlement. Dispute resolution centres can also help your workplace develop systems that actively prevent or manage conflict.

Fair Work Australia (FWA) is the national workplace relations tribunal. FWA can help you resolve disputes involving employers, employees and unions and employer associations who are covered by the national workplace relations system.

FWA is independent and has the power to act on:

  • the safety net of minimum wages and employment conditions
  • enterprise bargaining
  • industrial action
  • dispute resolution
  • termination of employment.

Workplace health and safety

Your business is legally obligated to provide a safe workplace for employees, customers, and other people such as members of the public and visitors.

Significant fines and penalties apply for employers who don't meet their obligations under the Work Health & Safety Act 2011 (PDF, 1.41MB).

Learn more from our guide on keeping your workplace safe and personal safety in the workplace.

Last reviewed
May 22, 2014


General enquiries 13 QGOV (13 74 68)

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